4 of 4 Service Management Jobs in Farnborough

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery … requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main … point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service More ❯

architecture modelling tools (e.g., Sparx EA, MagicDraw, Cameo). Knowledge of architecture frameworks and languages (e.g., TOGAF, SysML). Proven success in large-scale, mission-critical projects. Excellent stakeholder management and customer-facing skills. Deep understanding of system behavioural diagrams, interfaces, and functional modeling. Security expertise, including security documentation and accreditation processes. Preferred Skills & Bonus Points ITIL certification, knowledge … of air traffic management, or service management experience. Innovative thinking and strong communication skills. Why Join Us? We offer a competitive package, including pension, private medical insurance, generous leave, flexible benefits, and a commitment to diversity and inclusion. At Leidos, you will have opportunities to grow your skills and make a meaningful impact in national security. Ready More ❯

MBSE tools to model functional requirements and system behaviours. Lead technical derivation, compliance assessments, and requirements allocation. Produce detailed engineering artefacts including designs, failure modes analysis, security documentation, and service management designs. Support onboarding of services onto virtualised infrastructure. Conduct system-level cost/benefit and technical trade studies. Deliver milestone reviews and ensure engineering tasks align with … Strong stakeholder and supplier coordination abilities. Proven ability to develop security artefacts (e.g. RMADs, SyOPS, ISMS, DART). Minmum SC cleared, ideally DV cleared. Desirable: ITIL and knowledge of Service Management processes. Background in Air Traffic Management or other safety-critical domains. Experience with assurance and regulatory compliance across functional areas. Willingness to challenge conventions and offer More ❯

services levels • Overseeing development of lower-level designs corresponding to owned areas of the system • Producing detailed engineering artefacts such as: • Detailed Designs • Failure modes analysis • Designs for onboarding service applications onto virtualized infrastructures • Security Analysis Security and Safety artefacts • Capacity and Throughput analysis • Delivering milestone technical reviews and the associated work product deliverables • Defining architectural solutions comprising multiple … including being able to ingest large volumes of requirements and information developing clear understanding of customer hot-buttons and needs • Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management • In-depth experience of conducting detailed systems engineering trade solutions to assess options & feasibility, and define optimal … Strong knowledge of requirements and user scenario development in both text - based and model-based approaches • Understanding designing/delivering systems in a Virtualised Environment • Experience of working with Service Oriented Architectures A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and Availability (CIA) and practical experience More ❯