1 of 1 Service Management Jobs in Gateshead

Working Pattern: 9-Day Fortnight - Get a day off every two weeks! Put People First - Deliver Outstanding IT Support We’re looking for a friendly and professional IT Customer Service Advisor to join our Gateshead-based team. If you’re passionate about helping people, solving problems, and providing great customer service we’d love to hear from you. … supporting them over the phone, via email, and remotely. You’ll make sure their problems are resolved quickly and efficiently—keeping their day running smoothly. As an IT Customer Service Advisor you will: Respond to IT support queries from staff across the organisation Provide clear and friendly technical guidance over the phone or via remote tools Support colleagues with … hardware and software issues, including laptops, mobile phones, iPads, and office systems Track, update, and resolve tickets through our IT service management system Maintain and update user guides and documentation Work closely with IT team members and external providers to resolve issues quickly As an IT Customer Service Advisor you will have: A strong customer service More ❯