15 of 15 Service Management Jobs in Tyne and Wear

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

receive an alert: Location/s: Newcastle, UK Relocation supported: Not supported, but internal applications are welcome Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world … outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience ...

inspiring high-performing technology teams, creating a customer-focused culture that supports growth, innovation and operational excellence. Overseeing the delivery of technology services, service transitions and operational change programmes, ensuring commitments are achieved across budget, quality, risk and performance measures. Managing commercial performance, including budgeting, forecasting, cost optimisation, contract … performance and contribution to business growth objectives. Ensuring effective governance, service management, risk, security, compliance and operational controls are embedded across technology services. Building trusted relationships with clients, suppliers and strategic partners, driving continual service improvement and resolving complex operational challenges. What you'll bring: Proven leadership ...

this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live. What youll do Coordinate service readiness activities across projects, suppliers and support teams. Identify risks, gaps and dependencies before services move into live use. Build strong relationships that keep change … moving smoothly and safely. Support service management processes and help drive continual improvement. Ensure knowledge, documentation and ownership are in place before go-live. Why join us Join a team that sits at the heart of technology change and service delivery. Youll learn from experienced colleagues, build ...

successful onboarding of customers into our Oracle Managed Services portfolio. You will own and continually evolve the transition function, ensuring new customers and service expansions move seamlessly from contract signature into Business-as-Usual support operations. Working closely with Sales, Portfolio Directors, Service Delivery Managers, Technical Managers … Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction. Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one. This is a highly visible leadership role ...

teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown! Job Description As a Service Manager at Ubisoft Newcastle, you will report to the Associate Director of Service Management and shape support services for the Rainbow … services meet changing needs. The portfolio assigned to this role may change as business priorities evolve. What you’ll do Define and update the service strategy and roadmap for the Rainbow Six Siege portfolio Build partnerships with Rainbow Six production and business teams, Ubisoft Core Services and CRC teams ...

teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown! JOB DESCRIPTION As a Service Manager at Ubisoft Newcastle, you will report to the Associate Director of Service Management and shape support services for the Rainbow … services meet changing needs. The portfolio assigned to this role may change as business priorities evolve. What you’ll do Define and update the service strategy and roadmap for the Rainbow Six Siege portfolio Build partnerships with Rainbow Six production and business teams, Ubisoft Core Services and CRC teams ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

enjoys solving problems, working collaboratively and making a tangible impact on reducing cyber risk. You'll take ownership of vulnerability remediation and patch management activities, working closely with Infrastructure, Cyber Security and Operational Support teams to improve cyber resilience, reduce technical debt and enhance security across the business. What … remediation efforts based on risk, exploitability and business impact. Drive the reduction of critical and high-risk vulnerabilities while tackling remediation backlogs. Use vulnerability management tools, including Qualys, to identify, assess and remediate security weaknesses. Validate and test remediation activities to ensure vulnerabilities are effectively resolved. Investigate recurring vulnerabilities ...

ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities.In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values … needs.Knowledge, Skills and Abilities:Proven experience in a Tier II/Tier III support or systems support roleExperience working within an IT helpdesk or service management environmentExperience managing incidents, service requests, and escalations using a ticketing systemStrong troubleshooting skills across Windows desktop and server environmentsExperience managing Active ...

Ubisoft Newcastle is seeking a dedicated Service Manager to shape support services for the Rainbow Six Siege portfolio within the CRC. You’ll collaborate with game, business and support teams to enhance player experience and ensure services meet evolving needs. Reporting to the Associate Director of Service Management, you will define the service strategy, drive improvements, manage incidents, and build cross‐functional partnerships while keeping the player journey front and centre. #J-18808-Ljbffr ...

helping ensure patient-critical systems are effectively monitored and potential issues are identified early. Work collaboratively with infrastructure, application, cybersecurity, clinical safety and service management teams. Support the onboarding of new technical systems and equipment into observability and alerting platforms. Administer, maintain and enhance the Trust's monitoring … with infrastructure, application, cybersecurity and clinical safety teams, you will help improve monitoring coverage, support proactive identification of issues and contribute to incident response, service resilience and continual improvement. This is a unique opportunity to shape a core digital capability within a progressive Trust. Person specification Qualifications/Professional ...

office collaboration with the comfort and convenience of remote work.\" Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...