3 of 3 Service Management Jobs in Huddersfield

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

Total Reward Package: Basic Salary of up to £55,000 Holidays 23 days per annum increasing with service + 8 bank holidays Pension contributions Life Insurance of 2 x Salary Sick Pay BP Fuel Card Free Onsite Parking Cycle to Work Scheme Local Gym Discounts Employee Assistance Programme Annual Salary Reviews Training & Development Role Purpose: To apply expert knowledge … an escalation point for end-user issues and collaborates with I&O Manager and Technical Architect to optimise Cloud Infrastructure. Key Technical Duties: Contributor in Azure Cloud migration and service optimisation, whilst always considering security best practices and possible cost optimisations. Use Microsoft tooling and RMM platform to deliver outstanding support to Oxalis users Use Microsoft tooling to provision … Windows devices, package and deliver software, and also manage user identities Coordinate and oversee 3 rd party activities to ensure successful delivery of service terms. Manage incidents and changes using JIRA Service Management. Remediate identified vulnerabilities and contribute to Oxalis& security landscape. Demonstrate our company values ofInnovation, Responsibility, Agility and Respect. Personal Skills and Experience: Demonstrate strong interpersonal More ❯