11 of 11 Service Management Jobs in West Yorkshire

Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer … opportunity to lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £40,000 and £50,000 Depending on experience and will be a hybrid role with travel to the Yorkshire Office Weekly. Benefits & Package for a Service ...

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely … with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead ...

Location: Leeds or London, UK (3 days in office) SC Cleared: Not Required Job Type: Full-Time Relevant Experience: >5 Years Role Purpose The Service Analyst will provide day-to-day operational support across key Digital Delivery Hub services, ensuring incidents, service requests and data updates are efficiently … tracked, progressed and communicated. They will play a vital role in maintaining service stability by supporting incident investigations, preparing management information (MI), ensuring accurate documentation, and coordinating with suppliers and internal teams. This role is an essential part of the live service function, helping maintain strong controls ...

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America … growth journey. Further strengthening our position in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses ...

Elevation Tech & Transformation are recruiting on behalf of a Leeds-based organisation in Beeston who are looking to strengthen their internal IT service function with an enthusiastic 1st Line Service Desk Analyst . This opportunity is well suited to someone who enjoys helping people, has a natural interest … Microsoft 365, Windows environments, and standard business tools Passing more complex issues to specialist teams where necessary Maintaining accurate system records and contributing to service documentation Delivering a positive user experience through clear, professional communication What We’re Looking For Essential: A customer-focused mindset with strong communication skills ...

annual leave. Flexible public holidays and option to buy/sell additional leave Private Medical Cover Car Salary Sacrifice scheme 6x salary death in service Holistic health and well being support package A truly flexible hybrid-working arrangement A culture that promotes inclusivity, wellbeing and rewards hard work … ensure sustained performance. Provide subject-matter expertise on reliability practices to support organisational goals and the reliability roadmap. Contribute to system design, application management, capacity planning, and architecture discussions, ensuring operational requirements (availability, performance, disaster recovery) are met. Participate in operational support and on-call rotations for supported systems ...

secure basis. Job Requirements: At least 3 years’ experience working at a senior level in an ICT environment includes 2 years’ experience in the management of staff or projects. Professional Management qualification. Able to make complex decisions and prioritise the teams’ workload to deliver improved outcomes in line … with the IT Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. ...

Work with key stakeholders to ensure seamless delivery of the product suite. Resolve application and systems issues Monitoring systems System upgrades and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics … ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work ...

throughout the college, provide technical support, installation and deployment of hardware and software. Answer phone calls to the service desk and log jobs all in a timely manner. Your focus will be on providing support to business support and curriculum staff throughout the college on key IT systems, hardware … Resolve problems with, and advising on change requests to the ICT infrastructure. * Recommend and promote the application and continual development of technologies to improve service delivery * Maintaining and supporting desktops, laptops and peripherals across the College * Use the SCCM imaging system to re-image machines and deploy software across ...

seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance … user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion-pound budgets ...