23 of 23 Service Management Jobs in West Yorkshire

Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management and self-service Act as a senior point of escalation for customers and internal stakeholders Use data and insight to identify trends, risks, and opportunities for improvement ...

with Finance transformation experience, and the ability to operate effectively in a matrix environment. They will combine disciplined programme delivery with commercial awareness, stakeholder management, operational sensitivity and a strong bias for outcomes. What you'll be doing: This is a senior, hands-on delivery role which can bring … business processes Support the development and maturation of the Finance Shared Services organisation, helping to move from transactional delivery towards a more standardised, controlled, service-led and performance-managed model Partner with Shared Services leadership to strengthen service management disciplines, including process ownership, service measures, issue ...

summary This is an exciting opportunity to working within the Service Desk Team at South West Yorkshire Partnership Teaching NHS Foundation Trust. The service desk analysts are the first point of contact between the Digital and Technology Services and our customers and are responsible for general IT support … worked in an IT environment and have an interest in problem solving along with knowledge of Microsoft products including Office and Active Directory. The Service Desk functions is looking to grow and evolve, so the ability to embrace change and maintain a positive outlook is essential, along with ...

stage of growth, we are looking for an experienced and inspirational Head of Maintenance & Managed Services to lead the continued development of our UK Service and Maintenance function. This is a significant leadership opportunity for someone who can combine strong people leadership with operational discipline, commercial thinking … clear ambition for the future. Over the last 12 months, we have transitioned to an outsourced field maintenance model and invested in strengthening our service delivery capability. The opportunity is to take them to the next level — creating a more agile, accountable, data-driven, and high-performing service ...

with strong hands-on experience of AWS, Linux, Docker, GitHub Actions, Jenkins, Puppet and AWS Landing Zone? Someone with excellent leadership, coaching and stakeholder management skills? Someone with experience of cloud and SaaS integration within complex environments? Have you?... Delivered standardised, automated cloud platforms at scale? Designed secure … managing vehicle compliance. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus ...

deliver those replacement systems ** Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave … owner within formal project governance for a level of major and minor developments to these systems. Work with Digital and Data, Policy, Operations and Service and other Product Managers within an Agile framework to deliver changes where frontend systems meet user needs and support the GDS service manual. ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high … standard of service delivery. You will join Alscient's Managed Services team, supporting customers across a range of sectors. This is a hands-on leadership role, where you will be actively involved in service reviews and customer conversations while remaining closely engaged in your team ...

Product Lead – CAFM Reactive Helpdesk/Field Service Management (FSM) Full-time | Permanent | Office Based – Wakefield £35,000 - £55,000 dep on experience Are you a Product leader who's just as comfortable running a requirements workshop with a facilities manager as you are reviewing a sprint backlog … with a fast-growing B2B SaaS business to find a Product Lead to own their CAFM Reactive Helpdesk product — complete with an integrated Field Service Management (FSM) mobile platform. This is a genuinely hands-on, leadership role sitting at the intersection of Product Management, Business Analysis ...

into a unified, enterprise-wide contact centre function. \n \n This is a highly visible leadership role with responsibility for bringing together several established service desks and customer support functions that provide critical services across employee services, IT support, financial administration and public-facing service operations. The successful … candidate will play a key role in shaping the future customer experience strategy, driving service excellence and leveraging technology to create a seamless customer journey. \n \n This is an exciting opportunity for a leader who thrives in change environments and enjoys translating strategic vision into operational reality. ...

firm's network, infrastructure, and hybrid server environment. Oversee IT budgets, forecasting, and cost management. Lead disaster recovery, business continuity, backup, and risk management processes. Implement and maintain effective cyber security, network security, and data protection measures. Maintain the firm's Cyber Essentials Plus (CE+) accreditation. Provide and oversee … operational support. Experience within a legal or professional services environment would be highly advantageous, as would experience with the Partner for Windows (P4W) case management system. You must also have proven experience managing and preparing organisations for Cyber Essentials and Cyber Essentials Plus (CE+) audits . Essential Experience & Skills ...

looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day. About the role This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. … will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building ...

practice Primary Care Network (PCN) and its corresponding Limited Company. Working as the central Business and Transformation Lead, this role drives network growth, financial management, statutory compliance, and modernisation. Crucially, this post focuses on corporate infrastructure, contract compliance, and change management. It leaves day-to-day staff coordination … Partner with the PCN CD, PCN Board, and Company Directorship to design, document, and execute long-term strategic plans and business cases. DES Contract Management: Take the absolute lead on overseeing, reviewing, and ensuring network compliance with the NHS England Network Contract DES specifications. Neighbourhood Evolution Support: Guide ...

planning, coordinating and delivering a number of Network Security Improvements. Key Responsibilities Defining the business case and Project scope. Lead end-to-end project management delivery of a network security improvement project covering Internet Security policy review, Wi-Fi/SSID enhancements and Zero Trust Network Architecture (ZTNA) alignment … maintain Project finances, including budget updates, invoice tracking and forecasting. Work with Business Analysts to validate and manage requirements, dependencies, and change impacts. Support Service Enablement and User Adoption functions to manage the service transition planning and business readiness. Identify and manage risks, issues, and interdependencies throughout ...

shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery … support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Jobtailor is seeking a senior IT service management leader to head multi-disciplinary support teams, driving accountability, collaboration and continuous improvement across the organisation. You will own service performance including SLAs and KPIs, manage major incidents, and collaborate with Product, Engineering and Customer Success to prevent recurrence … while pushing knowledge management and self-service initiatives. #J-18808-Ljbffr ...

infrastructure and hybrid server environment. Ensure IT systems support current and future business requirements. Manage IT budgets, forecasting and cost control. Oversee IT risk management, disaster recovery and backup processes. Maintain network, data and communications security, including Cyber Essentials Plus accreditation. Provide second and third-line support across hardware … operating systems, software, telephony and printing. Manage Microsoft Azure, Microsoft 365 and associated cloud services. Maintain and develop the case management system, including workflows, forms and documentation. Produce reporting and data insights using SQL, Excel, audit logs and Power BI. Manage telephony systems and mobile communications. Lead and support ...

direct reports initially), with responsibility for: - Building and owning the Group IT strategy, operating model and governance framework - Standardising Microsoft 365, identity, endpoint management and collaboration tools across the Group - Driving the Group's cyber security, risk and resilience agenda - Embedding ITIL-aligned service management ...

Technical Support Engineer to join their expanding support team. This is an excellent opportunity for someone with a background in IT support, customer service, technology or a recent technical qualification who wants to develop their career within a fast paced and varied environment. You'll support customers with technical … checks, preventative maintenance and technical improvements. Support senior members of the technical team with more complex issues. Maintain documentation and contribute ideas to improve service delivery. Work collaboratively with colleagues, customers and external partners. Experience Required: Strong problem solving ability and logical approach to troubleshooting. Confident communication skills with ...

excellence and organisational design within a rapidly growing AI technology environment. Leeds - Office Based 30 Days Holiday + Bank Holidays (rising to 35 with service) + Work Anniversary Day Off Professional Services Leadership & Strategy: Define and execute the AI Professional Services strategy in line with business growth objectives. Lead … Governance: Oversee the successful delivery of customer implementation projects, ensuring high-quality outcomes delivered on time and within budget. Introduce robust AI governance, risk management, change control and delivery reporting frameworks. Create repeatable deployment methodologies and implementation playbooks that support scalable growth. Ensure customers successfully transition from implementation into ...

working with a Managed Service Provider in Leeds. They've just been through a run of acquisitions and they're putting real investment into the service desk. What we need is someone who wants a proper route from 1st line into a wider technical career. Here … very unlikely A visible track to move beyond 1st line, not a vague promise What we're looking for Some time in a service desk, helpdesk or 1st line role ideally with broadband, connectivity or basic networking exposure Confident on the phone, including when the update is "still working ...

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes … simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Now we're looking for a Customer Success Manager to take ownership of a portfolio of customers and become a strategic partner ...