20 of 20 Service Management Jobs in West Yorkshire

summary Digital Operations and Service Management (DOSM) sits within the Transformation Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation. The Transformation Directorate's vision is to deliver the best care, and outcomes … adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered. Digital Operations and Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking … extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels ...

Purpose of Post: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers. This role has an emphasis on procurement support and candidates are encouraged … company's financial regulations and Contract Standing orders. Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin. Follow IT Services planning and administration processes and policies. Support the continuous development and enhancement of the service ...

Infrastructure Engineer to join their team, this roles core purpose is to deliver high-quality end-user and infrastructure support, ensuring agreed service levels are met or exceeded, while continuously improving services and customer experience. Key Responsibilities Deliver and support IT infrastructure and end-user services in line with … agreed service levels. Support continuous service improvement, embedding customer care and service excellence as core values. Follow IT service management (ITIL) processes, ensuring consistency, accurate documentation, and effective use of service management tools. Collaborate with colleagues to identify, investigate, and resolve system ...

hours per week. 4 month contract. 09:00-17:00 5 Days Required in the office Job Description: Working in the Information Services - Service Operations team to deliver end user and infrastructure support that ensures that the department meets and exceeds agreed service levels to its customers. Develop … solve business problems and identify opportunities to drive efficiencies across the authority. Deliver excellent customer service. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values. Follow service management processes to ensure consistency ...

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America … growth journey. Further strengthening our position in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses ...

supporting Phase 1 and Phase 2 pipeline operations by producing clear architectural artefacts, data flow analysis, and operationally usable documentation that reduce risk, enable service continuity, and support handover into managed BAU support. The role is hands-on and outcomes-driven , requiring the contractor to be productive from … data pipelines work today Making implicit and tribal knowledge explicit Producing architecture and data flow artefacts that are: Operable Supportable Transferable into BAU Enabling service readiness rather than defining long-term future-state platforms This role does not own platform modernisation and must operate within clearly defined project boundaries. ...

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America … growth journey. Further strengthening our position in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses ...

Friday. Key Responsibilities Provide 2nd/3rd line support across infrastructure and end-user environments Support, maintain and improve IT systems to meet agreed service levels Investigate and resolve complex technical issues, including root cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance … contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service operations or infrastructure environment Proven 2nd/3rd line support experience ...

Friday. Key Responsibilities Provide 2nd/3rd line support across infrastructure and end-user environments Support, maintain and improve IT systems to meet agreed service levels Investigate and resolve complex technical issues, including root cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance … contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service operations or infrastructure environment Proven 2nd/3rd line support experience ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll act as a key technical escalation … customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets ...

hiring a Service Desk Analyst to join a growing IT team in a brand-new Leeds office . You'll provide 1st line IT support to users across a global business, handling issues via phone, chat, tickets and walk-ups. This role suits someone who enjoys problem-solving, delivering … great customer service, and working in a fast-paced environment. What you'll do: Provide 1st line support across hardware, software and networks Log, manage and resolve tickets using a service management tool Escalate complex issues to specialist teams Deliver a positive end-user experience What ...

Tracking , a leading provider of vehicle tracking and field service management solutions, is currently seeking a CRM Administrator to join our growing team in Leeds. This position is Hybrid working 3 days a week from our office in Leeds and 2 days remote. Following our acquisition by Klipboard … Mastery: A deep understanding of Salesforce's core features, including objects, fields, record types, page layouts, validation rules, workflow rules, and process builder. Data Management: Proficiency in data import/export, data cleaning, data validation, and data security best practices. User Management: Ability to create and manage user ...

Manager to support the delivery of a newly formed software engineering team. This team will focus on a defined backlog of critical improvements across service security, resilience, testability, and recoverability. This is a hands-on delivery role, not a coordination position. You will operate as an embedded Scrum Master … platform-based architectures Experience working directly with developers, testers, and DevOps engineers Ability to manage complex delivery risks, dependencies, and backlogs Strong stakeholder management and influencing skills at a senior level High proficiency in Jira for team and programme-level delivery Demonstrable experience aligned to senior capability (e.g. SFIA ...

Account Manager | B2B SaaS | £75k OTE | Remote We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This … genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure. What You Will Be Doing Owning a portfolio of named accounts across ...

tools (Ansible) Proven ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability … collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 52,442 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising ...

role, with office attendance (at Britannia House, Bradford) determined by programme and business needs. You will lead the SAP function, ensuring high-quality operational service delivery while playing a key role in a major ERP transformation programme, including the selection and implementation of a new system. Key Responsibilities Lead … incident, problem, and service management (BAU) Oversee SAP change and release processes, including CAB governance Support ERP transformation and migration to a new platform Manage SAP vendors and third-party suppliers Ensure SAP security, access controls, and audit compliance Engage with stakeholders to translate business needs into solutions ...

month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Lead and manage the SAP service, ensuring reliable and high-quality delivery Oversee incidents, problems, and changes within an ITIL framework Support and contribute to the ERP transformation and system … security, access controls, and compliance Lead and develop the SAP support team Requirements Proven experience managing SAP or ERP systems Strong understanding of IT service management (ITIL) Experience leading teams and managing suppliers Involvement in ERP implementations or transformation programmes Please apply with an up to date ...

month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Lead and manage the SAP service, ensuring reliable and high-quality delivery Oversee incidents, problems, and changes within an ITIL framework Support and contribute to the ERP transformation and system … security, access controls, and compliance Lead and develop the SAP support team Requirements Proven experience managing SAP or ERP systems Strong understanding of IT service management (ITIL) Experience leading teams and managing suppliers Involvement in ERP implementations or transformation programmes Please apply with an up to date ...

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes … simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively This is a rare opportunity to join a growth stage technology company, working with a close-knit team to uncover new opportunities ...