22 of 22 Service Management Jobs in West Yorkshire

companies. We are currently seeking a ServiceNow Architect to join our client’s dynamic team in Leeds, UK (Hybrid) . Backed by one of the world’s leading financial service providers, our client is shaping the future of digital retail banking with innovative products and services. Who You Will Work With: Our client is a globally recognized technology company … business requirements into innovative, scalable, and high-performing ServiceNow configurations, customizations, and integrations. The ideal candidate will have a deep understanding of the ServiceNow platform, extensive experience with IT Service Management (ITSM) processes, and a proven track record of successful ServiceNow implementations. Responsibilities: Solution Design: Lead the end-to-end solution design process for ServiceNow implementations, considering business … ServiceNow solutions that meet current and future business needs while adhering to industry standards and security best practices. Platform Customization: Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management More ❯

Project Manager - Service Management Transformation Project Leeds (3 to 5 days onsite per week) 6 Month Contract £500 - £575/day inside IR35 Lorien's Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process. Key Responsibilities: Lead the end-to-end project workstreams within the Service Management Programme. Develop and execute detailed project plans, timelines, risk assessments, and communication strategies. Coordinate cross-functional … contractual obligations, and ensuring performance. Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed. Requirements: Proven experience managing large-scale IT or Service Management Transformation projects Strong understanding of application development lifecycles, DevOps, and service management. Demonstrated ability to manage multiple stakeholders across business and technical domains. Exceptional communication, negotiation More ❯

Project Manager – Service Management Transformation Project Leeds (3 to 5 days onsite per week) 6 Month Contract £500 - £575/day inside IR35 Lorien’s Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process. Key Responsibilities: Lead the end-to-end project workstreams within the Service Management Programme. Develop and execute detailed project plans, timelines, risk assessments, and communication strategies. Coordinate cross-functional … contractual obligations, and ensuring performance. Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed. Requirements: Proven experience managing large-scale IT or Service Management Transformation projects Strong understanding of application development lifecycles, DevOps, and service management. Demonstrated ability to manage multiple stakeholders across business and technical domains. Exceptional communication, negotiation More ❯

Agile IT Service Manager About the role We need someone who doesn’t just “do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for … into clarity, and makes sure our ITSM Office isn’t just a name on an org chart but a driver of real change. What you’ll actually do: Own service management processes like they’re your personal brand. Run analytics that tell a story, not just fill a dashboard. Implement continuous improvement that people notice (and thank you … trends so we’re ahead, not playing catch-up. What we’re looking for: ITIL Certifications with the adapt and adopt mentality (this is far from traditional). Agile Service Management experience. Customer focus that’s more than a buzzword. Experience to own and drive process improvement and modernisation Proactive enough to manage your own workload without hand More ❯

Agile IT Service Manager About the role We need someone who doesn’t just “do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for … into clarity, and makes sure our ITSM Office isn’t just a name on an org chart but a driver of real change. What you’ll actually do: Own service management processes like they’re your personal brand. Run analytics that tell a story, not just fill a dashboard. Implement continuous improvement that people notice (and thank you … trends so we’re ahead, not playing catch-up. What we’re looking for: ITIL Certifications with the adapt and adopt mentality (this is far from traditional). Agile Service Management experience. Customer focus that’s more than a buzzword. Experience to own and drive process improvement and modernisation Proactive enough to manage your own workload without hand More ❯

Service Delivery Manager Leeds (x2-3 days remote-working per week) c50,000 to 55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and … service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident … Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to-day IT service More ❯

Service Delivery Manager Leeds (x2-3 days remote-working per week) c£50,000 to £55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices … and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/… Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to-day IT More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM’s asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that … teams consistently deliver a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes … and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and More ❯

Proven Security Cleared Business Continuity SME required to help our government organisation replace their current IT Tooling for Business Continuity Service Management, and support the organisation to drive continual improvements to their Business Continuity processes. This role requires expertise in Business Continuity and IT Service Continuity, preferably using ServiceNow Governance Risk and Compliance Modules. Essential Skills and … Experience: Proven experience in Business Continuity & IT Service Continuity planning Experience in implementing BCM software - preferably within a ServiceNow environment Strong understanding of resilience and recovery technologies. Experience in writing technical and business requirements. Excellent communication and stakeholder management skills. Ability to work under pressure and manage multiple priorities. Strong analytical and reporting skills. Knowledge of relevant regulations … with ServiceNow and/or Riskonnect business continuity platforms. Familiarity with public sector or government environments and regulated services. Experience in facilitating continuity exercises and audits. Understanding of IT service management and SLAs. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As … an IT Configuration Manager, you’ll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As … an IT Configuration Manager, you’ll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management More ❯

Global is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and service providers. We offer a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service. … components: Ø PPG standard desktop, tools & utilities, Ø IT networks and voice services, Ø Thin Client technology (Citrix), Ø Ticket handling tools/cross team troubleshooting Understanding of IT Service Management concepts; Strong verbal communication skills, including the ability to document operations procedures; Strong customer service skills and the ability to deal all types of customer service More ❯

Extensive experience as a ServiceNow Architect, leading multiple large-scale ServiceNow implementations. - ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certifications are preferred. - Strong expertise in IT Service Management (ITSM) processes and ServiceNow platform capabilities. - Proven experience in designing and implementing solutions using various ServiceNow modules and applications. - Deep understanding of ITIL framework and best practices More ❯

Proven Security Cleared Business Continuity SME required to help our government organisation replace their current IT Tooling for Business Continuity Service Management, and support the organisation to drive continual improvements to their Business Continuity processes. This role requires expertise in Business Continuity and IT Service Continuity, preferably using ServiceNow Governance Risk and Compliance Modules. Proven experience in … Business Continuity & IT Service Continuity planning Experience in implementing BCM software - preferably within a ServiceNow environment Experience in writing technical and business requirements. Membership of the Business Continuity Institute (MBCI) or equivalent. Experience with ServiceNow and/or Riskonnect business continuity platforms. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next More ❯

opportunities Personal development opportunities Responsibilities Work with key stakeholders to ensure seamless delivery of the product suite. Resolve application and systems issues Monitoring systems System upgrades and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work for in the UK. They have also recently been recognised in the top More ❯

providing 24/7 coverage Company Overview The team supports a broad range of cutting-edge security technologies, helping customers secure their networks, applications, and infrastructure through proactive monitoring, management, and incident response. As demand for managed firewall and security services grows, my client is looking for a Cyber Security Engineer with strong networking fundamentals and a willingness to … updates, NAT and routing modifications across Fortinet, Check Point and Palo Alto devices. Investigate and troubleshoot connectivity, performance, and security issues across client networks. Respond to alerts, incidents, and service requests, escalating where necessary in line with SLAs. Conduct routine maintenance and health checks on firewall appliances and associated infrastructure. Document changes, issues, and resolutions in the ticketing system … SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast-growing More ❯

providing 24/7 coverage Company Overview The team supports a broad range of cutting-edge security technologies, helping customers secure their networks, applications, and infrastructure through proactive monitoring, management, and incident response. As demand for managed firewall and security services grows, my client is looking for a Cyber Security Engineer with strong networking fundamentals and a willingness to … updates, NAT and routing modifications across Fortinet, Check Point and Palo Alto devices. Investigate and troubleshoot connectivity, performance, and security issues across client networks. Respond to alerts, incidents, and service requests, escalating where necessary in line with SLAs. Conduct routine maintenance and health checks on firewall appliances and associated infrastructure. Document changes, issues, and resolutions in the ticketing system … SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast-growing More ❯

providing 24/7 coverage Company Overview The team supports a broad range of cutting-edge security technologies, helping customers secure their networks, applications, and infrastructure through proactive monitoring, management, and incident response. As demand for managed firewall and security services grows, my client is looking for a Cyber Security Engineer with strong networking fundamentals and a willingness to … updates, NAT and routing modifications across Fortinet, Check Point and Palo Alto devices. Investigate and troubleshoot connectivity, performance, and security issues across client networks. Respond to alerts, incidents, and service requests, escalating where necessary in line with SLAs. Conduct routine maintenance and health checks on firewall appliances and associated infrastructure. Document changes, issues, and resolutions in the ticketing system … SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast-growing More ❯

The Company The Company is a global enterprise asset management solutions provider with a strong focus on IBM Maximo. It provides a wide suite of tools and services: cloud hosting, mobile field-apps, GIS/spatial solutions, data/reporting tools, and standard Maximo implementations or upgrades. This role is offered either as remote work (home-based) or from … a Leeds office (preferred as a hybrid solution). The Position This role is a senior and strategic management position reporting to the Senior Vice President of Global Cloud Services and is located within the Service Management division of the Cloud and Technical Services organization. This is a global team position and carries an allowance for time … facing skills are essential. Autonomy and the ability to design processes, not just use them, are an advantage. Required experience includes at least 2 years of experience in Project management, resource allocation, or a scheduling role, proficiency in Excel and proficiency with project management tools and the ability to create and adapt Gantt charts. Prior exposure to software More ❯

for provisioning, software packaging, and identity management. Collaborate with the IT Operations Manager and Technical Architect to improve cloud infrastructure and security posture. Manage incidents and changes using JIRA Service Management. Oversee and coordinate third-party activities to ensure smooth service delivery. Identify and remediate vulnerabilities, contributing to ongoing security and compliance efforts. Requirements: Strong background in Microsoft More ❯

for provisioning, software packaging, and identity management. Collaborate with the IT Operations Manager and Technical Architect to improve cloud infrastructure and security posture. Manage incidents and changes using JIRA Service Management. Oversee and coordinate third-party activities to ensure smooth service delivery. Identify and remediate vulnerabilities, contributing to ongoing security and compliance efforts. Requirements: Strong background in Microsoft More ❯