3 Service Management Jobs in Maidenhead

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT more »

appropriate support for all solutions in active pilot/early-life prior to formal handover into operations • Manage escalations and facilitate resolution via managed service providers • Manage change according to established change control procedures and work closely with the Service Management team on scheduling their release into … productive environments in-line with the change management process • Work closely with the service owner for all Productivity and Collaboration solutions Microsoft and Non-Microsoft • Manage third party service provider to ensure solutions are developed and supported according to governance and processes • Enhances and delivers systems that … cGMP), global I&T procedures, I&T standards, I&T practices and Computer Systems Validation methodology as defined by QMS (global I&T Quality Management System) • Ensure audit findings are closed within agreed timelines Workplace Experience Deputy • Align with the Director, Workplace Experience Delivery to consistently delivery on the more »

solutions Appropriate support for all solutions in active pilot/early-life prior to formal handover into operations escalations and facilitate resolution via managed service providers change according to established change control procedures and work closely with the Service Management team on scheduling their release into productive … environments in-line with the change management process Ensure that the infrastructure team (including non-employees) are trained and complying with the appropriate regulatory guidelines (e.g. cGMP), global I&T procedures, I&T standards, I&T practices and Computer Systems Validation methodology as defined by QMS (global I&T … Quality Management System) Required experience: 8 years relevant IT experience including specific experience Pharmaceutical/Biotech or similarly regulated environment experience is preferred. Deep understanding of and practical experience in Microsoft Collaboration and productivity tools, including but not limited to: Teams; OneDrive; Stream; Delve; Power Platform and other third more »