1 of 1 Service Management Jobs in Marlow

will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will support the team with training, expertise, mentoring, and best … architecture, and support. You will work with global R&D (Research & Development), Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve quality, efficiency, and automation around … service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. As a Cloud Technical Lead, you will: Provide technical leadership and ownership from project kick off through UAT (User Acceptance Testing) and go-live for hosted More ❯