2 of 2 Service Management Jobs in Middlesex

Staines, Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you … ll be doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools … Experience with troubleshooting tools (e.g., Wireshark, Traceroute). Proficiency in object-oriented programming (Java preferred). Ability to analyse log files and apply standard debugging concepts. Familiarity with incident management, knowledgebase usage, defect management, and escalation processes. Excellent written and verbal communication skills. Why join? This role offers the opportunity to work at the forefront of enterprise technology More ❯

business to understand business requirements to conclude solutions, configuration, testing and support Demonstrated track record of implementing Project solutions in more than couple of projects by solution design, program management, Product delivery and service management. Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other … project management activities in SAP PS. Integration knowledge with CO, FI and MM, SD and PP. Provide thought leadership to Business Solutions and its customers focused on Supply Chain strategy specifically in Project Systems solutions and the road map within these areas. Understand the system ecology and its financial interfaces with legacy systems (Oracle/Hyperion) and SAP components … it directly impacts business operations. Demonstrated hands-on experience in the full lifecycle implementation of SAP PS solutions across multiple projects, from initial solution design and configuration to program management, product delivery, and ongoing service management. Proven ability to independently configure and customize core SAP PS functionalities, including: Work Breakdown Structures (WBS) Networks and Activities Milestone Management More ❯