19 of 19 Service Management Jobs in Northern Ireland

attend meetings and fulfill the full range of duties and responsibilities.JOB DESCRIPTIONPost: Head of ICT SupportReports to: Director – Digital Technology ServicesStaff - 60 LEADERSHIPHeads of Service are responsible for working flexibly and collaboratively with the relevant Chief Officer and Directors to provide leadership to the EA’s services and functions. … Heads of Service are responsible for overseeing the delivery of high-quality, efficient services; ensuring alignment across directorates; leading service improvement initiatives; and contributing to corporate programmes and projects.These positions demand demonstrated expertise in leadership and effective collaboration to ensure that our services enable schools to achieve optimal ...

will define technical requirements, challenge proposed solutions and make informed decisions about priorities, investment and future development. Working with engineers, architects, cyber security, service management and delivery teams, you will balance user and business needs with architecture, security, resilience, performance, supportability and technical debt. You will manage technical … user and organisational needs. Technical Leadership : Understand platform architecture, dependencies, security and operations to assess options, challenge proposals and make informed decisions. Lifecycle Management : Lead products through discovery, development, live operation, continuous improvement, modernisation and retirement. Prioritisation and Resilience : Balance new capabilities with security, resilience, maintenance, upgrades, technical debt ...

strategic direction for technology across Simon Community and translate that vision into a practical, achievable roadmap. Working closely with the Board, Senior Management Team and colleagues across the organisation, you will assess Simon Community's current digital capability, identify priorities and lead meaningful organisation-wide improvement. Your remit will … collaboration tools. Improving the reliability, security and integration of core systems. Strengthening data governance, reporting and organisational insight. Setting the direction for IT service delivery and holding external suppliers accountable for quality, performance and value. Building digital confidence and supporting colleagues through change. Identifying responsible opportunities to use automation ...

that meet regional needs, while our distributor focused Partner Success Programme invites ambitious collaborators to join us in expanding our impact. Role Description The Service Desk Engineer (Level 2) provides advanced second‐line support across corporate IT services, combining ITIL 4 service management discipline with strong hands … systems and infrastructure expertise. The role is responsible for incident resolution, problem investigation, service restoration, and continual improvement, while acting as a technical escalation point for Level 1 and a bridge to Level 3 or specialist teams. This position plays a critical role in service stability, security ...

closely with local cross-functional teams to ensure the smooth operation of OT environments, manage OT Incidents, Changes and Problems and lead OT asset management initiatives on BU level. The ideal candidate will promote OT/IT convergence initiatives, ensuring seamless communication, integration, and security across the local … landscape. This is a pivotal BU-based role, needing on-site presence, focused on improving local OT service management, optimizing operational efficiency, and enhancing cybersecurity in coordination with local and group stakeholders. Serve as the primary point of contact for 2nd-level OT incident support, handling escalation ...

depth and breadth of experience across a range of technology disciplines, utilising industry best practices, processes, resources, tools and accelerators in project and programme management, and vertically integrated governance with our world class technology delivery focussed PMO. This fundamentally underpins the delivery of cost optimised, stable, progressive IT infrastructure … delivery and complex systems integrations supporting business growth. Our “Agile in a Box” service offering quickly establishes a delivery model using a combination of EY Accelerators, methodologies and Agile industry frameworks and toolsets enabling accelerated digital adoption as part of wider waterfall programmes & projects. Main services of our Technology ...

Service Manager Job summary The Cedar Foundation is seeking to recruit the following staff member: Ref: 26-192-ICT-CS-WEB Job Role: ICT Service Manager Location: Head Office, 1 Ravenhill Reach, Belfast, BT6 8RB Agile Working Option/Working from Home Salary: Salary starting … fully included in their communities. Our services are centred around the individual needs of each person and are delivered throughout Northern Ireland. The ICT Service Manager will be responsible for overseeing the charity’s ICT infrastructure and ensuring the effective delivery of ICT services, providing high quality management ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people ...

Manager, Technical Services FrontlineLocation - Windsor, UKType of Work - OfficeRole OverviewThe Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process … opportunities for advancementBuild team resilience by promoting a collaborative and supportive environment where employees feel valued, heard, and motivated to growOperational Oversight Oversee daily service desk operations, ensuring requests and incidents are resolved promptly and SLAs are consistently metMonitor ticket queues, call metrics, and customer feedback to ensure high ...

/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. Essential Experience & Skills Proven leadership experience within End User/Desktop Support environments. Strong technical knowledge of Windows environments, Microsoft Office, Active … Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading environments. Exposure ...

World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With … excellence, we empower businesses around the globe to optimise their subscription investments and drive sustainable growth. Join us in our mission to revolutionise subscription management and make a meaningful impact on the way businesses access and utilise critical information. At TRG Screen, your talent and ambition will find ...

initiatives. What's in it for you? Immediate start £750 per day Free parking on site About you Holds a relevant Programme/project Management qualification Proven project management and leadership skills and good knowledge of business analysis, infrastructure provision, system development and IT Service management Excellent planning, communication and presentation skills Expert in project quality management Business case development and benefits realisation experiencePrinciples, methods, techniques and tools for the preparation and monitoring of budgets to minimise costs and ensure cost-effectiveness Principles, methods, techniques and tools for the effective management ...

escalation point for complex incidents and problems Lead infrastructure improvements, upgrades and technology roadmaps Support Microsoft 365, Teams, Entra ID, Exchange Online and endpoint management platforms Drive security, compliance and service performance across the workplace estate Manage relationships with technology vendors and service providers What … Bring Proven experience in a senior infrastructure, support or architecture role Strong expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with ...

trusted partner to customer stakeholders, building a strong understanding of their products, environments, integrations and business priorities. You’ll use that context to guide service discussions, coordinate issue resolution, identify operational risks and bring customer feedback to the right teams across support, professional services, account management, product … comfortably between a technical conversation and a customer or executive discussion, bringing clarity, sound judgement and follow-through to both. Your contribution Incident & Problem Management Coordinate P1/P2 responses and maintain transparency Lead Post-Incident root cause analysis Monitor recurring issues and recommend preventive measures Track resolution times ...

continuous improvement. Key Responsibilities Solution Delivery & Functional Expertise Lead full lifecycle Business Central Implementations Analyse and document business requirements across finance, supply chain, manufacturing, service management and warehousing Configure core Business Central Develop functional specifications for integrations and customisations in collaboration with technical teams Client Engagement Facilitate workshops … hyper-care, troubleshooting and root-cause analysis Lead enhancement projects and continuous improvements Delivery & Leadership Support Project Managers with scoping, estimation, planning and risk management Participate in solution reviews and design approvals Promote & share best practices Collaborate closely with technical consultants, developers and client service teams Mentor junior ...

client delivery. The successful candidate will provide strategic leadership across all aspects of IT, including infrastructure, cybersecurity, cloud services, systems architecture, digital transformation and service delivery. They will lead and develop the IT function, build strong relationships with stakeholders and ensure technology remains aligned with business objectives. What … technology change. Experience managing IT budgets, vendors and technical teams. Strong commercial awareness, strategic thinking and problem-solving skills. Excellent leadership, communication and stakeholder management skills. Collaborative, results-driven and committed to continuous improvement. Experience within workplace technology, managed services, engineering or a project-based environment. Knowledge of Microsoft ...

Active Directory/Entra ID Desktop, laptop, mobile and peripheral support Hardware deployment, configuration and troubleshooting Software and application support User account management and access administration Networking fundamentals and connectivity troubleshooting IT service management and ticketing systems Microsoft Endpoint Manager/Intune or similar endpoint management ...

consultants.* Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors.**2. Knowledge Base & Prompt Lifecycle Management*** Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in **Amazon Bedrock Knowledge Bases** and **Amazon OpenSearch Service … related field. Master’s degree is a plus!* **Experience:** 3–5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows.* **Cybersecurity Foundation:** Working knowledge ...

systems for the BU. You will work with cross‐functional teams to ensure smooth OT operations, manage incidents, changes and problems, and drive asset management initiatives. The role emphasizes OT/IT convergence, security, and local service management, partnering with Cybersecurity and MxDR teams to strengthen defenses ...