7 of 7 Service Management Jobs in Northern Ireland

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex … replace to help us shape the future of information management. Join us. Your Impact As an Account Executive in OpenText's Observability & Service Management (OSM) business unit, you'll drive new business and expand existing relationships across enterprise organizations in the UK. You'll help customers modernize ...

response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every … Sophos is headquartered in Oxford, U.K. More information is available at Role Summary The Change & Adoption Associate will be the primary driver of IT service experience transformation, acting as the critical interlock between IT Service & Operations and our 5,500 employees globally. This role owns ...

employees to succeed and realize their true IT potential. The Enterprise Support Specialist (EMEA) collaborates with business and IT experts to ensure effective technology service delivery. This individual will establish a rapport and build trust with stakeholders over time by delivering high-quality service outcomes. The Enterprise Support … Specialist (EMEA) must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement. ISC2 supports several security frameworks globally, this person must be familiar with security best practices that affect application configuration, change management and procurement. This ...

experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership … skills, and a commitment to maintaining excellent customer service in a shift-based environment. Job Description The NOC Shift Lead will oversee the coordination and performance of the shift team, ensuring incidents are handled efficiently and service levels are consistently achieved. You will act as a primary escalation ...

options * **Work/Life Balance: ** 36 hour week, flexible working around core hours and Friday afternoons off, flexible working We're looking for a Service Delivery Manager for Network Operations to lead the delivery of end-to-end IT services to our internal customers. You will ensure service quality, drive continuous improvement, and manage service provider contracts. This role is responsible for ensuring that all network operations meet or exceed our internal and external service level agreements. A key part of your role will be leading and managing outsourced teams to maintain and support ...

will manage a growing delivery team, collaborate with multiple sub-contractors and partners, and work closely with the client to continue delivering an outstanding service that supports teaching and learning for their users. Requirements: Strong technical knowledge of Windows/Linux servers, networking, virtualisation (VMware/Hyper-V), cloud … support, with demonstrable work in a 3rd line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. ...

mobile workforces operate across the UK and Ireland. With over 200 customers in sectors such as Construction, Grounds Maintenance, Fire & Safety, and wider Field Service Management, our client delivers innovative, high-performance products that support essential work on site every day. Now, due to continued growth, they … features and tasks. • Collaborate with developers and IT colleagues to oversee code releases. • Work on modern mobile and web applications used across diverse field-service environments. Key Requirements for the Android Developer: • Ability to write clean, reusable Kotlin code. • Experience with Java, RESTful Web Services, and Android app development. ...