23 of 23 Service Management Jobs in Northern Ireland

them? Can you find potential for improvement in situations? Could you help us develop robust and resilient support processes? We're looking for someone to take on a Technical Service Delivery Manager role, to deliver a market leading customer experience for our ingenious products and platforms. You will help us build and scale our service management offering … as we accelerate our growth. You will potentially work on platforms that form part of critical national infrastructure. The individuals we seek will be an expert in technical delivery management and operational processes. You are likely to operate in a multi-supplier environment, often dealing with a wide variety of stakeholders, therefore your need to be an excellent communicator … both written and verbal. Qualifications Working knowledge of ITIL Knowledge of IT industry & best practices Understanding of Agile Methodology Proven experience of managing relationships and service levels into enterprise organisations Excellent decision-making ability coupled with leadership skills to bring people with you Strong working knowledge of ServiceNow, Jira and Confluence An enthusiasm for any of the following: People More ❯

by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies. Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB … communication of support or project issues, including timely escalation to line management. Key Responsibilities: Managing the helpdesk to ensure all incidents and requests meet the agreed SLAs Administration and management of SharePoint Online Administration and management of Active Directory on-premises and Entra ID Providing server and desktop support as part of a dedicated IT support team at … a global level Delivering excellent customer service while contributing to IT process improvements Managing Windows-based IT services such as email and file sharing via Microsoft technologies (Windows, Office 365, OneDrive, SharePoint, Teams) Providing desktop support to all KX staff, both local and remote Logging and resolving incidents and faults, working with colleagues and third-party suppliers (using JIRA More ❯

Service Delivery Manager for Network Operations Airbus Belfast, Northern Ireland, United Kingdom Join or sign in to find your next job Join to apply for the Service Delivery Manager for Network Operations role at Airbus Job Description: Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals Job Summary: The Service Delivery … Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives … and manage service provider contracts. Key Responsibilities: Ensure Network operations for the site meet or exceed commitments on internal and external Service Level Agreements. Manage and lead outsourced teams to deliver, maintain, and support all Airbus Sites within the IT activity perimeter, ensuring reliable service for Airbus employees. Guarantee quality gates for the maturity at entry into More ❯

Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description The Role The Knowledge Management Lead is responsible for the design, implementation and oversight of the Knowledge Process and policy, all knowledge-related activities … including the management, capturing, sharing and accessibility of knowledge assets. They are required to work alongside stakeholders, internal and external, to promote and optimise the usage of the organisation’s knowledge assets. Ideal candidates will possess strong interpersonal skills, great leadership, effective communication, problem-solving, coaching and teamwork skills. These skills are imperative to promote a culture of knowledge … sharing that is enabled through guidance and learning. As an experienced Knowledge Manager, the ideal candidate will be well versed with KCS (Knowledge Centred Service) methodology best practices, and will design the process, toolset and features to adhere to KCS v6 standards. Key Responsibilities Design, deployment and ongoing management of the Knowledge Management (KM) process roadmap. Design More ❯

solutions using Azure services Designing Cloud Architecture: Planning and developing cloud structures that meet organisation strategies, focusing on scalability, performance, and security Manage and maintain the firm's vulnerability management solutions and remediate vulnerabilities in line with internal policies. Ensure that all Server infrastructure is patched in line with the patching policy and scheduling of changes. Manage and maintain … Windows server environment Troubleshoot and fix Server system application-related issues, recording all troubleshooting steps and information in the IT Service Management tool. Generate system and component capacity management reports on a weekly basis and conduct trend analysis. Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP, and certificate services. Providing advanced technical support … to other department teams Ensure all systems and services are proactively monitored using the tools utilised by the IT Department. Manage and maintain the Mobile Device Management (MDM) solution. Build and deploy Windows Servers and SAAS/PAAS solutions as required. Liaise with vendors and external partners Ensure that all servers and services have adequate BCDR protection in place. More ❯

teams. Follow software development and support processes and procedures to ensure a high quality of work is delivered to the business with minimal disruptions. Gain experience with the IT Service Management including Incident, Change and Problem Management processes from inception through closure in an enterprise system such as ServiceNow. About you: Technical minded, analytical thinker and able More ❯

We are looking for an IT Service Desk Team Lead who will join the IT Service Desk Team and help us make the world a better place through innovation, which means we’re taking risks and questioning conventional thinking, and developing new technologies and ways of doing business – leading the way, every single day. Enjoy doing things that … of creating them. Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach. The Role Wolfspeed NI are looking for an IT Service Desk Team Lead. You will be responsible for applying business knowledge and IT expertise globally for all our locations. In this role, you will provide a wide range of … support to our customer groups. The successful candidate will play a key role in the success of the organization by leading incident management, creating and following business processes while motivating and leading a team of high performing service desk professionals. In this critical role, the successful candidate will be an experienced individual who can handle the intricate processes More ❯

Temp Full-Time IT & Technology MPA Recruitment £18.72 On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of an IT Service Desk Lead in the Belfast Area. Location: Adelaide Street, Belfast Hours of work: 37.5 hours per week (Monday to Friday: 09.00am to 5pm) Salary range: £18.72 Your Duties: Assisting … the IT Service Manager to ensure IT service processes are well-defined, implemented, and operated across the organisation. Promoting the adoption of ITIL principles within and beyond the IT Department, ensuring adherence to ITIL industry standards. Taking a lead role in the development, maintenance, and operation of IT service processes, including: Incident Management. Service Request Management. … Problem Management. Change Management. Contract/SLA Management. IT-related procurement. IT Asset Management. IT Service reporting. Continual Service Improvement. Leading a team of IT Service Desk staff, offering necessary direction, support, and guidance. Monitoring team performance via dashboards, reports, and metrics, ensuring accountability and coaching team members as required. Assisting in shaping IT services to provide More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

Enso Recruitment is working with a leading global organisation to find a Systems Developer to join their Enterprise Service Management team. This is an exciting opportunity to work in a collaborative environment, supporting service management applications and driving process improvements. About the Role The successful candidate will: Develop and manage applications within the Enterprise Service Management platform. Translate business requirements into technical solutions . Analyse system and application issues, implementing effective resolutions . Oversee workflow processes and ensure alignment with ITIL best practices . Provide support for system enhancements and vendor-assisted customisations. Collaborate with teams across different time zones to implement platform improvements. Maintain documentation and communicate key technical changes to management. … Support continual service improvement (CSI) and customer service strategies . Skills & Experience The ideal candidate will have: ServiceNow platform experience (ServiceNow CSA and CIS-ITSM certifications preferred). Experience in ITIL/ITSM processes (ITIL Foundation Certification recommended). Knowledge of ServiceNow applications such as ITSM, ITBM, ITOM, HRSD, ITAM . Strong problem-solving skills and the ability More ❯

Summary Job Reference: VR130625 Job Title: Digital Systems Manager Client : NI Fire and Rescue Service Salary: 21.96 ph/circa 41k pa Location: Lisburn, hybrid Contract : Temporary, 6+ months (goal to make it a permanent position), full-time (36.25 hours pw, generally Mon-Fri/9-5) Overview VANRATH now stands as the first-tier supplier to a range … of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health and Social Care Trusts and NFP Organisations. One of our public sector clients, the NI Fire and Rescue Service, are looking for a Digital Systems Manager to provide a specialist technical and business expertise for the diverse range of Digital Line of Business Systems and Services. These services … are provided for the management of Line of Business, Operational, Technical and Specialist systems and applications to include hardware, software, training, project management, Digital services and Digital related communication resources. You'll also ensure the effective and efficient provision of support and services, including development and maintenance, of Digital Line of Business Systems in line with NIFRS organisational More ❯

Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Service Architect - Remote, UK - All UK Addresses Considered Main purpose of the job Support service design elements of sales, pre-sales, bid opportunities … service implementation, and service opportunities aligning with Telefónica Tech's strategic delivery of health services Act as the primary service design & architecture interface between the customer and Telefónica Tech. Work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction, and advice on service architecture and … delivery. Act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following: Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the health sector More ❯

Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description The EUC Solution Architect will sit in the Health Architecture Practice of Telefonica Tech working in a solution and project leadership role with large managed … service customers. The EUC Solution Architect will work under the direction of the Chief Architect to lead and deliver on large managed service project workstreams. The majority of work will be in a clinical environment, leading, planning and operationalising solutions and change while safeguarding uptime of critical clinical services. Examples of current work/pipeline: Managed Service and End User Compute Transition/Rollouts of services from legacy environments to management platforms and managed services. Design and Integration of EUC environments into wider infrastructure, working with application and business architects to meet customer requirements. Working as part of a wider architectural team. Endpoint integration projects delivering oversight, management and integration leadership on commissioning new More ❯

Drive organizational and cultural change to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to-End Transformation: Collaborate More ❯

of working and willing to learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on a customer site and as … part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete ownership and exercise leadership on the assignments, with a holistic view of the system and … processes, in upgrade projects Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate senior level business acumen and More ❯

applicants Company Description Version 1 are a global leader in business transformation. For nearly three decades we’ve grown our expertise in cloud, data and AI, application modernisation and service delivery management. As a consultancy and service provider we focus on our core values to drive our continued growth. We have a technology-driven approach and are proud … to be partnered with Oracle, Microsoft, Red Hat and Snowflake. Service Reliability Group (SRG) is the Managed Services Practice within Version 1. With delivery functions focused across Service Desk, Applications, Database, Platform and Governance this team supports and collaborates with customers across the UK and Ireland. Job Description Do you have a passion for Microsoft? Well, now is … and custom workflows, Integrations using .Net Power Platform experience is preferred Client-facing experience D365 CS experience Experience working in a managed services environment Some experience in an applications management, support or development role ITIL Foundation qualification preferred Has a good working knowledge of service management, working to SLA's and/or experience of working in More ❯

BUs. This role will work closely with local cross-functional teams to ensure the smooth operation of OT environments, manage OT incidents, and oversee the local implementation of change management processes. As a key liaison between the OT and IT teams at a country level, you will also promote OT/IT convergence initiatives, ensuring seamless communication, integration, and … security across the local OT landscape. This is a pivotal country-based role, focused on improving local OT service management, optimizing operational efficiency, and enhancing cybersecurity in coordination with local stakeholders. Serve as the primary point of contact for 2nd-level OT incident support, handling escalation and resolution processes locally, coordinating with third parties and internal teams when … IT environments with a focus on incident and change management. • Experience with OT systems (ICS, SCADA) and managing OT devices in a country-specific or regional context. • Strong project management experience, particularly in local OPEX and CAPEX processes. • Knowledge of OT security standards and best practices, including segmentation and vulnerability management. • Excellent communication skills to coordinate with local teams More ❯

The Change & Release manager will oversee the implementation, integration and effectiveness of change management processes, and ensure compliance with the change management process, usually directly aligned to a specific customer Job title: ITIL Change Manager Job Description: Help strengthen our Team as a Change Manager. This is a Hybrid role in Northern Ireland with remote working and … days a month in the Belfast office. An excellent opportunity for a Change Manager to join our team to be responsible for the service delivered to a large customer with a vast portfolio of technologies. What you will be doing: Be responsible for the Change Management and appropriate release process for the customer aligned account Support the implementation … and improvement of the client policies, processes, and procedures under the direction of the Head of Change Management Monitor compliance and ensure the processes and procedures are being adhered to Support ISO compliance procedures and audit activities annually. Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services Liaise with More ❯

technologies (Dynamics 365/CRM). Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. #J More ❯

write our story. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an EDM Engagement Manager in Kainos, you'll fully manage the successful implementation of Employee Document Management application for Workday. You'll be closely working with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for … manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone t racking, commercial management and customer satisfaction. SCOPE OF RESPONSIBILITIES: Commercially managing the implementation of EDM Product for Workday programmes from pre-sales through implementation to hand over to AMS (Application Management … Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership . Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic. Agree ing objectives, outputs, milestones, timescale More ❯

le for the entire delivery lifecycle Your key responsibilities include: Commercially managing the implementation of global Workday programmes from pre-sales through implementation to hand over to AMS (Application Management Services). Acting as the key client interface between functional and technical teams and the client. Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday … Capability) to provide functional insight and thought-leadership. Managing all aspects ofproject delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic. Agree in g objectives, outputs, milestones, timescale with client, together with associated contract and commercial … ly opportunities to win business, including negotiating and closing at a senior client level. MINIMUM (ESSENTIAL) REQUIREMENTS: You will be an established manager of Workday implementations. Full lifecycle project management experience, from initial opportunity through to requirement development/definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management. Two years More ❯

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era. We have over 13 year's experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1 million over a 2 year period, we are More ❯

At Totalmobile , we’re on a mission to transform the way organisations deliver field services. As the market leader in Field Service Management technology , we support over 1,000 organisations and 500,000 mobile workers, enabling exceptional efficiency, improved outcomes, and impressive returns on investment. Now, we’re looking for a talented Digital Marketing Executive to help us … in SEO and content creation . You should have experience with SEO tools, a flair for writing, and a strong analytical mindset . If you’ve worked with content management systems like WordPress , have basic HTML/CSS knowledge, or are familiar with email marketing platforms such as HubSpot , that’s even better. Someone familiar with the Adobe Creative More ❯