5 of 5 Service Management Jobs in Paisley

business value, security and innovative potential of their IT infrastructure. Role Overview Systal is seeking assistance to further enhance the CMDB Function within their Service Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk … operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be doing? CMDB information gathering – review current data, identify gaps and populate missing information for Infrastructure & Networking assets. CMDB Service Modelling – Creating, developing … and maintaining service maps that accurately represent the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process More ❯

in the office. Responsibilities: - Undertake methodical business analysis to determine business requirements and support the design of effective business process through improvements in information management practices and procedures. - Gather requirements and report findings on improving and standardising our approach to the delivery of high-quality digital services to our … strong working relationships with multiple stakeholders to understand key requirements and manage their expectations accordingly. - Work closely with the Senior Business Analyst, Business, Project Management Office and ICT colleagues to direct and inform the quality capture of processes and requirements within the scope of the relevant project and programmes. … elicit needs that can be translated into requirements and be able to define improvement opportunities. - Experience of understanding customer requirements and delivering excellent customer service - Experience of carrying out impact assessments to identify gaps in process, functionality and operating models and to use to demonstrate recommendations are sound. - Experience More ❯

in the office. Responsibilities: - Undertake methodical business analysis to determine business requirements and support the design of effective business process through improvements in information management practices and procedures. - Gather requirements and report findings on improving and standardising our approach to the delivery of high-quality digital services to our … strong working relationships with multiple stakeholders to understand key requirements and manage their expectations accordingly. - Work closely with the Senior Business Analyst, Business, Project Management Office and ICT colleagues to direct and inform the quality capture of processes and requirements within the scope of the relevant project and programmes. … elicit needs that can be translated into requirements and be able to define improvement opportunities. - Experience of understanding customer requirements and delivering excellent customer service - Experience of carrying out impact assessments to identify gaps in process, functionality and operating models and to use to demonstrate recommendations are sound. - Experience More ❯

across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities : Supporting services through proactive identification of risk, swift resolution of live issues and proposing … Experience supporting an Enterprise level database estate Experience of undertaking database patching and upgrades (ideally to 19) Knowledge and understanding of Grid Infrastructure ITIL Service Management awareness (Change & Problem Management processes) Oracle RMAN backup and Recovery experience Oracle Tuning and Optimisation skills Experience of working with SQL More ❯

ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity … operational leadership within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive … to participate in an on-call rotation for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What More ❯