2 of 2 Service Management Jobs in Street

support a client with their Windows 11 rollout. The engineers will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally with customers … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that … operational needs. Provide assistance as a project resource, as and when required. Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team. Use suppliers and vendors as a source of escalation to resolve problems. Support firm events that require an engineer on hand for More ❯

working with some of the world's largest financial institutions. With offices in London, New York, and Dubai, it has delivered significant transformation and change for both Banking, Wealth Management and Insurance clients globally. It is practitioner-led: its consultants are Subject Matter Experts drawn from all sectors of Financial Services and have deep industry experience and expertise. It … Act (DORA). Advise financial institutions on resilience testing, regulatory reporting, and ICT risk management. Support the integration of operational resilience practices into business continuity, cyber security, and IT service management. Recognise the synergies for clients that are not mandated to DORA directly, yet operate in jurisdictions where that approach is sensible and beneficial for their customers. Required Experience … Financial Services consulting or advisory roles. Strong understanding of AI applications in finance, particularly in fraud detection, credit risk, and regulatory compliance. Experience with AI governance frameworks, model risk management, and compliance standards. Knowledge of operational resilience frameworks, including DORA, PRA/FCA resilience requirements, or similar regulations. Track record of delivering gap assessments, resilience testing, and regulatory readiness More ❯