1 to 25 of 60 Service Management Jobs in Somerset

for Charities and the Public Sector | Public Sector/Not-For-Profit Recruitment | Cardiff Based | Speak to me today about your ideal role :... Service Management Lead – up to £59,000– Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with … a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development. We are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing … s. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT More ❯

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. … This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with … enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if More ❯

Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story. The Associate Manager, Service Portfolio Manager is a crucial role dedicated to managing and optimizing the lifecycle of services, the larger service portfolio, and offerings with a … specific focus on the Common Service Data Model (CSDM) and service mapping. This position ensures that all IT services are effectively cataloged, managed, and aligned with business outcomes, delivering maximum value to both the organization and end-user consumers. This role is key to the maturity and progress … within a Service Delivery and IT Operations Organization. KEY RESPONSIBILITIES Service Portfolio Management: Oversee the creation, maintenance, and optimization of the service portfolio, ensuring it accurately reflects current state. CSDM Implementation: Coordinate implementation and continuous improvement of the Common Service Data Model (CSDM) to ensure More ❯

Service Management Lead - up to £59,000- Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development. We … are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past … years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation. Line Manage More ❯

Scheme Salary: £80,000 – £87,500 Key Responsibilities: The Global IT Operations Manager is responsible for leading a team of global, multi-disciplinary IT service delivery professionals in managing and continually improving the company's IT services. You will build and transform a global ITSM function from an immature … state. Service Strategy Management: Collaborate with the IT Leadership Team (ITLT) to define and implement a strategic IT Services Roadmap for the development and improvement of the Global IT Service Desk, L2 Application/Infrastructure/EUC Support, and Service Management Processes. Service Design …/Transition/Operation/Improvement Management: Design and transition IT services into operation in line with business requirements and the Group IT strategy. Document and communicate service performance levels/KPIs and resolve service issues through defined processes, procedures, and education. Business/Supplier Relationship Management More ❯

basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, bath col-narrow-left Client: retailsolutions UK Location: bath, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description … Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services … across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring More ❯

to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for an ITIL … Service Architect for a 12 Months contract based in Bristol (3 days per week in the office) on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As … ITIL Service Architect you will work with principal stakeholders across the business, design and build operational and service management capability designing services to support critical business functions and services. As a ITIL Service Architect you will be responsible for: Work with the Service and Operate More ❯

Social network you want to login/join with: Service Transition Manager, Newbury , hybrid working Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and … Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL … who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals. Responsibilities: Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates. Collaborate with Sales and Service Architects to create and approve service designs and More ❯

Social network you want to login/join with: Service Design and Transition Manager, bath col-narrow-left Client: Capgemini Location: bath, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Service … world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager, you will be responsible … Investment portfolio and manage the operating requirements for go live and early operational support and acceptance in line with the banks operating model Performing Service Design and Transition activities for a range of projects, in line with business demand and growth including sizing projects to allow the allocation of More ❯

eligible for BPSS or higher security clearance. Key Requirements We are seeking an IT Services Manager with 5–8 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service … s degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance … service assurance, and contract/vendor management Comfortable working with delivery tools such as Azure DevOps and JIRA Strong stakeholder engagement, planning, and communication skills Must be willing and able to undergo BPSS clearance Experience leading a Systems Administration team is preferred ; alternatively, proven experience managing other IT More ❯

West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready to lead the IT charge on one of the UKs most ambitious … As the IT Services Manager, youll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, youll ensure safe and efficient operations that align with strategic business needs. Youll serve as the primary IT contact … collaborating closely with project stakeholders and business leaders, conducting regular service reviews, implementing improvements, and ensuring successful transitions from delivery to operations. ?? Key Responsibilities ? Manage and maintain service support for key project requirements ? Provide intelligent oversight for all infrastructure and applicationsensuring regulatory compliance ? Collaborate with suppliers to close More ❯

be eligible for BPSS or higher security clearance. Key Requirements We are seeking an IT Services Manager with 58 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service … Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance … service assurance, and contract/vendor management Comfortable working with delivery tools such as Azure DevOps and JIRA Strong stakeholder engagement, planning, and communication skills Must be willing and able to undergo BPSS clearance Experience leading a Systems Administration team is preferred ; alternatively, proven experience managing other IT More ❯

West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready to lead the IT charge on one of the UK’s most … the IT Services Manager, you’ll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, you’ll ensure safe and efficient operations that align with strategic business needs. You’ll serve as the primary … IT contact, collaborating closely with project stakeholders and business leaders, conducting regular service reviews, implementing improvements, and ensuring successful transitions from delivery to operations. ? Key Responsibilities Manage and maintain service support for key project requirements Provide intelligent oversight for all infrastructure and applications—ensuring regulatory compliance Collaborate with More ❯

ensuring that all partner engagement adheres to agreed policies, processes, and compliance requirements. The role will manage two direct reports, one responsible for vendor management and the other for service transition and hypercare, ensuring effective oversight of both contractual and operational partner relationships. Key responsibilities include access and … role management, licence management, GDPR compliance, financial management (including Azure cost control), and oversight of change requests between the programme and the SI. Responsibilities Lead and maintain the overall governance framework for third-party vendors supporting the D365 programme, including SI and BI partners. Manage two direct … reports responsible for vendor relationship oversight and service transition/hypercare. Ensure robust access and role management practices are in place for all partners, in line with internal policies and data security requirements. Oversee licence management processes for all D365 environments and associated platforms, ensuring correct allocation More ❯

applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an … and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/… process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

and generally do what it takes to achieve incredible technical solutions to our customer’s complex problems. Responsibilities include: ITIL process owner for asset management Writing procedural documentation including Plans, Process, Work Instructions Hardware and Software and Configuration Item control & management Planning & performing audits Asset tagging and onboarding … UK Driving Licence and have a willingness to travel to client sites. Highly organised in order to achieve deliverables on time. Previous IT asset management or Service Asset Configuration Management (SACM) experience Microsoft Excel, Word, PowerPoint advanced user competency Experience with configuring, administering, using JIRA Service Management for Asset Management Experience of working within mature ITIL environments Experience of working within MOD Keen attention to detail Able to convey information effectively to stakeholders at all levels both verbally and via slide decks Physically able, occasional requirement of lifting/moving heavy items Commutable More ❯

Join to apply for the Service Desk Manager role at TieTalent 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About At SRD Technology UK, we’re passionate about delivering cutting-edge IT solutions with a personal touch. … As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world. The Opportunity We’re seeking a dynamic and experienced … Service Desk Manager to lead and continually evolve our high-performing service desk function. This is a critical leadership role where you will ensure exceptional service delivery, inspire a team of technical professionals, and help shape the future of client support operations. Key Responsibilities Lead, mentor, and More ❯

support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in … a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence More ❯

Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment … to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs …/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating More ❯

leaders in their field are looking for a Desktop Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Manage and prioritise all 2nd … line incidents and requests according to defined SLAs General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service excellence by … providing customers with continual and regular updates throughout the management of their incidents and requests Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising More ❯

networking technologies. Hands-on experience with data analytics tools (e.g., Excel, Tableau). Expertise in at least two areas: IT strategy, enterprise architecture, automation, service management, or AI/ML. Strong facilitation and presentation skills, capable of leading workshops and engaging senior stakeholders. Understanding of Agile, Scrum, and … DevSecOps practices. Desirable Certifications and Skills Certifications such as ITIL, Prince2, COBIT, or CompTIA Security+. Experience with service management and cloud architecture. Proven track record of delivering business case analyses, ROI modelling, and TCO assessments. Ability to assess and improve IT processes for operational excellence. #J-18808-Ljbffr More ❯

Social network you want to login/join with: We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. … technical stakeholders. Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM. Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions. Process and Market Insights: Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings. … drive new business opportunities. Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity. Requirements: Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery. Prior experience in a delivery capacity within the ITSM space. Experience working in pre More ❯

PLEASE NOTE: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London-based global law firm on … a permanent basis. Summary: The Service Desk Analyst will report to the Service Desk Manager and be supported by the Service Desk Specialists and the Senior Service Desk Specialist. The analyst will be the primary point of contact within the IT Service Desk, requiring excellent … customer service skills, the ability to multitask, and to remain calm under pressure. Key Responsibilities: Providing professional and consistent technology support to all staff. Responding to incoming incidents and requests via all mediums. Ensuring all incidents and requests are accurately recorded and responded to within the set Service More ❯