6 of 6 Service Management Jobs in Somerset

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. … This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with … enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if More ❯

client are seeking an IT Support Apprentice to join its expanding team in Waddesdon. They specialises in the development, supply and implementation of field service management software. You will be completing your Level 3 IT Support Technician apprenticeship with Remit Training. Role Our client are seeking an IT … Support Apprentice to join its expanding team in Waddesdon. They specialises in the development, supply and implementation of field service management software. Their field service management software provides a comprehensive Call Logging and Service Management package.The service management software also provides communication More ❯

need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active Directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other Scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN Switches and provisioning (eg, EMC … Server 2019/2022 Proxy Servers (eg SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS … Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today - for more Information More ❯

supporting a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and More ❯

and Hardware technologies. Role Roles and responsibilities, but not limited to; Live the mission, values and drivers every day. Support business services to ensure service targets are being met and all processes are followed. Support the business services team to instil processes, quality of service and industry best … practices throughout your service area. Ensure all requests are logged and managed to completion on the service management tool. Follow processes as set out in mapping tool and identify any areas where they can be improved upon. Support IT hardware on site, including basic repairs, wireless and … weekly/monthly tasks as set out by the IT Team Leader. Work flexibly across a number of academies as required to enable effective service delivery. Committed to complete projects, tasks and off the job training to complete apprenticeship. Engage fully in the trusts professional growth process to fulfil More ❯

knowledge base internally to increase the ability for employees to self-serve information. This will in turn help us to reduce contacts with the service desk for simple enquiries. You'll work with teams across the company such as service, product and operations to ensure information is created … multiple instances and brands in Zendesk. Creation of knowledge templates in Zendesk and implementation of regular reviews. Identifying ways to improve the current knowledge management system. Developing new programs and solutions that meet the needs of the department. Collaborating with team members to capture new information that can be … stored in the knowledge base. Maintaining the knowledge management system in Zendesk. Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection, analysis, and reporting. Encouraging a knowledge-sharing culture across the organisation, developing best practices we can utilise across the group. More ❯