IT Service Desk Apprentice
- Hiring Organisation
- QA
- Location
- Watchfield, Swindon, Wiltshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...