1 to 25 of 45 Service Management Jobs in Wiltshire

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to … Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing … and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to … Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing … and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service More ❯

Social network you want to login/join with: IT Service Manager - SC Cleared, swindon, wiltshire col-narrow-left Client: Fimatix Location: swindon, wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description … basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a … the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of More ❯

can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management Lead and develop a cohesive team across multiple locations, coaching and developing team members Monitor performance using KPIs and CSFs, ensuring alignment with business … IT strategy Ensure the team is skilled and performing at the appropriate level Allocate work within the team effectively Support bid responses and develop service offerings with stakeholders Maintain compliance through audits, including ISO 20000 Review and verify documentation accuracy and updates Implement continual service improvement strategies aligned … with business priorities Collaborate with process managers to ensure an end-to-end ITIL aligned service Build and maintain relationships with internal and third-party organizations Ensure adherence to SLAs and provide Major Incident reports as required Communicate effectively at technical and stakeholder levels Apply ITIL Major Incident management More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, swindon, wiltshire col-narrow-left Client: retailsolutions UK Location: swindon, wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide … Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems … and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible More ❯

We have the opportunity to hire a customer facing Technical Services manager with Project Management, Service Transition and Service Delivery Skills, to take a lead role working with one of Hexagon’s key UK customers. The Technical Services Manager is a critical new role reporting to a … Account Manager. The jobholder will manage the completion of the implementation phase of a large public safety contract, manage the transition through to operational service and thereafter work with internal teams to ensure that operational services and contracted commitments are delivered, and work with the Key Account Manager, development … and implementation teams to deliver accurate estimates and timely implementation of Change Requests post ‘go-live’. Implementation Project Management The jobholder will have proven working knowledge and experience as a Project Manager or Service Delivery Manager for a software supplier or systems integrator. They will be able More ❯

Social network you want to login/join with: Service Design and Transition Manager, swindon, wiltshire col-narrow-left Client: Capgemini Location: swindon, wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description … Service Design and Transition Manager (Manchester, UK) Hybrid work: 2 days a week in office Get The Future You Want! Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by … world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager, you will be responsible More ❯

main functions. The first is Enterprise Architecture and Information Technology, which involves delivering IT services, including architecture and business analysis, IT project delivery, IT service management (and the IT service desk), infrastructure services, IT security, and innovation management. The second function is Data, Management Information (MI … IT Roadmap that aligns with the Business Plan and business objectives. Delivery of the IT Strategy and Roadmap is a key responsibility, encompassing budget management, talent acquisition, systems and solutions implementation, business engagement, and coordination with relevant third parties. Building strong and effective relationships with business stakeholders is crucial … to gain quality feedback, prioritising requirements, and ensure their effective delivery. You'll be required to develop a strategy and plan for Data & Information Management, Business Insight, and Reporting. Ensuring effective and reliable IT operations for all users, formalised into Service Level Agreements, is essential. Leading the management More ❯

Social network you want to login/join with: Service Delivery Security Manager, swindon, wiltshire col-narrow-left Client: KPMG UK Location: swindon, wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description … Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and communities – supporting … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security More ❯

applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an … and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/… process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with More ❯

Are you looking to develop your career in IT Service Delivery Management? You may be an experienced 2nd or 3rd level Service Desk Analyst with some involvement in service improvement or design projects. In which case, we have just the opportunity for you to take the … next step in your career! We are looking for someone with experience in IT service delivery and service improvement projects to mediate with our projects and service delivery teams to develop ongoing improvements to the managed services we provide our Public Sector client. You will engage with … various teams, making sure that not only are the projects on track to be delivered on time but that the service is constantly moving forward and provide intelligent oversight for smooth transition through to implementation. This hybrid role will support a great work life balance, with the majority of More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

Job Description Purpose of the Role Working as part of the Radio support team, the job holder will provide technical administrative support on radio service contracts as required. The role involves supporting service call resolution, updating incidents from customers, questioning end users, and evaluating issues effectively. The role … also requires assisting in fault resolution on radio service support contracts. The TA should be self-sufficient, able to work independently, articulate, and communicate effectively with customers at all levels. The role is largely reactive and involves working with peers to plan and schedule tasks efficiently across the RSS … team. Key Duties & Responsibilities In addition to normal TA duties, the primary focus is to support the radio team in responding effectively to Service, Incident, and Change management activities. This includes liaising with customer representatives, assisting in resolving service-related issues, and interacting with supporting teams. Accurate More ❯

and generally do what it takes to achieve incredible technical solutions to our customer’s complex problems. Responsibilities include: ITIL process owner for asset management Writing procedural documentation including Plans, Process, Work Instructions Hardware and Software and Configuration Item control & management Planning & performing audits Asset tagging and onboarding … UK Driving Licence and have a willingness to travel to client sites. Highly organised in order to achieve deliverables on time. Previous IT asset management or Service Asset Configuration Management (SACM) experience Microsoft Excel, Word, PowerPoint advanced user competency Experience with configuring, administering, using JIRA Service Management for Asset Management Experience of working within mature ITIL environments Experience of working within MOD Keen attention to detail Able to convey information effectively to stakeholders at all levels both verbally and via slide decks Physically able, occasional requirement of lifting/moving heavy items Commutable More ❯

Social network you want to login/join with: D365 SCM Support Analyst, swindon, wiltshire col-narrow-left Client: Catch Resource Management Location: swindon, wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job … support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in More ❯

experience. Responsibilities include: Managing third-party system access requests throughout their lifecycle, ensuring compliance with governance documentation. Preparing monthly reports on user activity for service delivery. Owning management documentation related to service accounts and access management processes. Building relationships with stakeholders to understand requirements and facilitate … and changes. Providing front-line support for operational and technical queries. Serving as the primary contact for application-related issues. Required qualifications: Experience in service account administration and user support in cybersecurity or IT operations. Proficiency with Active Directory. Knowledge of security standards and compliance. Excellent communication and documentation … skills. Understanding of MOD hierarchy and UK Government Security Classifications. Proficiency in SharePoint, Microsoft Office, Word, Excel. Strong organizational and time management skills. Experience with ITSM tools like ServiceNow. Experience with RedHat FreeIPA. ITIL Foundation certification. Experience in Agile environments. Familiarity with cyber situational awareness platforms. #LI-SB2 Skills More ❯

networking technologies. Hands-on experience with data analytics tools (e.g., Excel, Tableau). Expertise in at least two areas: IT strategy, enterprise architecture, automation, service management, or AI/ML. Strong facilitation and presentation skills, capable of leading workshops and engaging senior stakeholders. Understanding of Agile, Scrum, and … DevSecOps practices. Desirable Certifications and Skills Certifications such as ITIL, Prince2, COBIT, or CompTIA Security+. Experience with service management and cloud architecture. Proven track record of delivering business case analyses, ROI modelling, and TCO assessments. Ability to assess and improve IT processes for operational excellence. #J-18808-Ljbffr More ❯

narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate … technical stakeholders. Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM. Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions. Process and Market Insights: Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings. … drive new business opportunities. Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity. Requirements: Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery. Prior experience in a delivery capacity within the ITSM space. Experience working in pre More ❯

Social network you want to login/join with: Service Transition Manager, Swindon, Wiltshire Client: Roc Technologies Location: Swindon, Wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Roc Technologies is seeking an experienced, driven, and commercially … minded leader to join our Leadership Team as Service Transition Manager. This role involves leading the design and transition of new and evolved Managed Services, working closely with Sales, Solutions Architecture, and Delivery teams. You will develop and implement Roc’s Managed Service and Transition Framework to ensure … environments, with a focus on structure, governance, and delivering results aligned with customer and commercial goals. Responsibilities: Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates. Collaborate with Sales and Service Architects on service designs and cost models. Identify More ❯

during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the … configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation … Internal and external projects support Ability to work on several customers with different implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours More ❯

Social network you want to login/join with: National Service Representative, swindon, wiltshire col-narrow-left Client: KAYTUS Location: swindon, wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Responsibilities … of local customers and providing timely after-sales solutions; 3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality; 4、Evaluate the current status of the service system in the local region, and develop plans and improvement solutions … Collaborate with sales to solve problems, and plan and implement key service projects. Qualifications 1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such More ❯

ensure alignment on product goals and priorities. You'll define and prioritize the product backlog, making critical decisions on feature prioritization and scope. Stakeholder management is another key aspect of this role. You'll collaborate with business stakeholders to understand their needs, objectives, and constraints. Facilitating effective communication between … role. You'll identify opportunities for process improvements and recommend solutions to enhance efficiency and effectiveness. Implementing best practices for business analysis and product management, you'll stay current with industry trends and emerging technologies to ensure the organization remains competitive. Mentoring and leadership are also vital components. You … such as Information Technology or Business Studies is highly desirable. Certifications in business analysis or agile methodologies, such as Certified ScrumMaster or Agile Project Management, will further enhance your candidacy. Understanding Project Management Frameworks and toolsets like ADO and Miro is also beneficial. Your excellent Microsoft Office skills More ❯

and issues, providing first-class service. Responsibilities: Significant experience of managing 3rd parties who provide Data Centre services. Significant experience of supporting Incident and Service Management and associated Data Centre Infrastructure Management (DCIM) tooling with the resolution of Data Centre critical major incidents/issues impacting live … implementation of agreed remedies to issues and preventative measures. Significant experience of supporting end of life planning for infrastructure and ensuring compliance with quality management, risk management and security policies and procedures. About Us: We are looking for a Lead DevOps Engineer to join our community of tech … you to join us. Compensation and Benefits: Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,801 per year. Holidays: A generous leave package starting at 26 days rising to More ❯

ensure they meet their objectives and SLAs to achieve the goals of Southern Water for the delivery of high-quality drinking water, the safe management of waste water and protection of the environment. Reporting to the Operational Technology Systems Manager, the OT Data Assurance Lead will contribute towards the … Telemetry to identify and remediate issues with data collection, accuracy and data integrity. Responsibilities will include, but are not limited to Operational Technology Contractor Management Incident and Problem Management Day-to-day task management and BAU activities About You We are keen to hear from applicants who … have proven skills within IT Service Management and Operational Technology infrastructure or networking. A background in IT, Software or Electrical/Electronic engineering would lend itself well to this position, as would experience in supplier management and incident management. Experience within the Utilities industry would be advantageous. More ❯