11 of 11 Service Management Jobs in Wiltshire

us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The role is hybrid office based in either Chippenham or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management … working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business More ❯

Job Title: DV Cleared Service Desk Analyst. Location: Corsham Duration: 6 months with possible extension Rate: Up to £450 per day via an approved umbrella company Brief overview on the role/project: The Service Desk Analyst services shall be responsible for the following Manage and maintain Service Desk jobs assigned by Service Desk Manager Respond … to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager To perform and complete the daily check list and report any issues to the Service Desk Manager Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager/Operations Management Report any potential security risks using the directed authority processes as soon as possible Conduct account management and processing in line with authority access management procedures particularly focused on application or permissions for Base Skype Managing More ❯

possible experience for their customers. The role sits within a department that covers two key areas: Enterprise Architecture & IT Services This includes IT project delivery, architecture and business analysis, service management (including the service desk), infrastructure, IT security, and innovation. Data, MI & Reporting Responsible for meeting TESC contract reporting requirements and providing insights that help drive efficiency … are well managed and communicated. You'll also collaborate with Business Analysts to help shape and prioritise requirements, and work alongside IT teams including Architecture, Infrastructure, Security, and the Service Desk to ensure smooth delivery into production. Beyond project delivery, you'll play an active role in the IT Project Office (ITPO), helping to keep frameworks, tools, and processes … solution development with Business Analysts Collaborating with IT teams to ensure seamless implementation Contributing to the continuous improvement of project frameworks and tools Advising on new initiatives and supporting service introductions What you'll need to succeed Previous experience as an IT Project Manager Strong understanding of Agile delivery methodologies Excellent stakeholder management and communication skills Proven ability More ❯

We're looking for a PMO Analyst to join a growing Service Support Office (SSO) within a major Defence organisation. This team acts as an evolved PMO function, supporting the performance, governance, and monitoring of large-scale, in-service IT and transformation projects. Rate - TBC Duration - 36 Months Location - Corsham Responsibilities Supporting programme and project governance activities across … a major defence portfolio Monitoring performance and reporting metrics for in-service delivery Assisting in the management of risks, issues, dependencies, and change control Producing reports, dashboards, and updates for senior stakeholders Helping to embed best practice PMO processes across the team Supporting continuous improvement within the Service Support Office Key Requirements 2-5 years' experience in … a PMO, project support, or analyst role Familiarity with IT Service Management and/or major government or defence programmes Strong communication and stakeholder engagement skills Proficiency in reporting tools (e.g., Excel, Power BI, or similar) A proactive and detail-oriented approach to problem-solving Reasonable Adjustments: Respect and equality are core values to us. We are proud More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

defence? Join a high-performing consultancy delivering cutting-edge solutions to government clients. As Test Lead, you'll take full ownership of the testing strategy for a major IT Service Management (ITSM) programme, guiding a team of 7-17 engineers through complex integration and end-to-end testing. This is a leadership role with real impact - where your … to ensure delivery confidence Provide client-side assurance of third-party supplier testing Collaborate with business and process owners to maximise test coverage Manage defect triage, risk, and monthly service reporting Mentor and guide a team of deployed test engineers Identify opportunities for test automation and continuous improvement ?? What You Bring Proven experience leading testing in complex environments Strong More ❯

We are seeking a Performance Lead with a background in managing IT Service Management (ITSM) projects and proven experience supporting the delivery of major defence programmes. Given the MOD C2 grade equivalency, this role would suit someone with approximately 3-5 years' relevant experience , ideally with exposure to complex public sector or defence environments. The successful candidate will … be capable of working in a dynamic and evolving support office structure and will possess strong relationship-building and stakeholder management skills. Rate - £negotaible Duration - April 2027 Location - Wiltshire Clearance - DV Cleared Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from More ❯

in speaking with an experienced Lead Test Engineer to work on a current project in Corsham within our Defence team. The Opportunity: The Test Lead will oversee a testing service conducted by multiple Test Engineers, responsible for integration and end-to-end testing of the MoD's IT Service Management (ITSM) function. This role is hybrid, requiring … third-party supplier testing Collaborating with Business and Process Owners to develop and implement comprehensive test cases Leading and mentoring a team of test engineers Preparing test reports on service outcomes (monthly) The Fit: The ideal candidate will have previous test management experience, including functional, integration, end-to-end, and API testing. Experience working with the MOD is More ❯

software systems used in test and reference environments. These environments directly support deployed live IT systems and are critical to the operations of the Core Engineering, Test, and Live Service Management teams. The role involves working with technologies including VMware, Windows, Linux, and Cisco, and requires hands-on experience in both virtual and physical infrastructure. Key Responsibilities Install More ❯

a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders … What youll do Delivery Leadership Youll manage your services to make sure that we deliver what weve promised to our customers and our own organisation Youll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers needs, working with our group … services colleagues Youll measure performance of your services overall, including our internal delivery organisation and partners. Youll implement positive recognition, and interventions where improvements are necessary Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks Youll understand the role that your services perform in the customers business Youll prepare and deliver More ❯