7 of 7 Service Management Jobs in Wiltshire

Your new company We are exclusively recruiting for a Service Delivery Manager on a permanent basis for a professional services company based in Salisbury. This role offers hybrid working (2-3 days on site). The organisation has circa 1500 users, and you will have 6 direct redirect reports … including a Service Desk Manager and IT Support Analysts. Your new role As the Service Delivery Manager, you will be responsible for driving service improvement, owning and strengthening the organisation's ITIL processes. Building positive relationships with the user community, positioning the IT Service Desk ...

/Project Manager Role Overview: We are seeking an experienced PMO professional to support a major E-SIAM transformation programme within a secure IT Service Management environment. This role sits at the intersection of P3M governance, Service Integration and Management (SIAM), and complex transformational change, ensuring … progress views using existing templates. Produce POL (Project Online) highlight reports, Programme Board packs, Governance Board submissions, and updates for the EPMO. RAIDO Management: Own and manage the RAIDO log, leveraging Active Risk Manager (ARM) and other enterprise tools to ensure risks, assumptions, issues, dependencies, and opportunities are actively ...

connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. … Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services and systems. ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. … Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks click apply for full job details ...

eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. … What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a ?first call fix? wherever ...

test scenarios, and test scripts Perform functional, regression, system, integration, and user acceptance testing (UAT) Identify, log, track, and retest defects using agreed defect management tools Validate fixes and confirm resolution of defects prior to release Contribute to test strategy and test planning activities Maintain accurate test documentation … Analyst on IT platforms or enterprise systems Ability to write clear and structured test cases and defect reports Familiarity with defect and test management tools (e.g. Jira, Azure DevOps) Knowledge of ITIL 4 concepts and service management environments Experience using documentation tools (e.g. Confluence, SharePoint ...