2 of 2 Service Management Jobs in West Lothian

is a UK-based managed ICT services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that … focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service More ❯

be primarily responsible for the maintenance and repair of AV and IT infrastructure that underpins the operation of audio visual technical services provided across teaching, study and meeting spaces. Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Experience: Relevant degree (or equivalent qualification) or significant professional experience Audio visual software and hardware experience. Experience of programming Audio Visual control systems and configuring Audio Visual hardware. Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. Organisational, planning and time management More ❯