1 to 25 of 43 Service Management Jobs in Scotland

technology created with purpose. Your Role This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors. As a Consultant in Service Management Transformation … will support clients in modernising their service management capabilities, operational practices and technology environments through the adoption of cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that ...

family.Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThis role is part of a team that shapes and evolves a tooling-aligned Service Management framework, with a focus on strengthening the end-to-end service value chain and digital experience.The IT Service Management Process … this framework by bringing together processes, capabilities, tooling, data and governance forums through clear architectural models, showing how they fit together across the service value chain.Working closely with a wide range of stakeholders, you will help show how the framework supports end-to-end performance, key measures and service ...

Service Delivery Manager | Edinburgh | Hybrid Working | Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform … they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about ...

pivotal role in developing and maturing the enterprise CMDB capability, ensuring it delivers accurate, trusted, and actionable insights that support operational excellence, risk management, service delivery, and strategic decision-making.You'll work with senior stakeholders across Change, Incident, Problem, Asset, Risk, Security, Architecture, and Service Management … loveThis role is ideal for someone who enjoys combining strategic thinking with operational delivery and wants to be recognised as a leader in Configuration Management and ServiceNow best practice. You'll have the opportunity to build a lasting capability, drive meaningful change, and help shape the future of service ...

customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK.As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work … live services, helping ensure they meet customer needs and performance expectationsJob descriptionThis is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.Working in a multi-disciplinary environment, you will collaborate with Product Managers ...

customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK.As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work … live services, helping ensure they meet customer needs and performance expectationsJob descriptionThis is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.Working in a multi-disciplinary environment, you will collaborate with Product Managers ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead … critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs ...

make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityAs a Consultant/Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. … will support the design and delivery of end-to-end service transformation, always with the customer at the core of our solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas ...

trust and credibility with engineering leaders by aligning to DevOps culture and team ownership, and by explicitly avoiding the reintroduction of heavyweight, ticket driven service management. Modernise change management (CI/CD and SRE aligned) Reframe change management as change enablement: lightweight automated, peer reviewed change aligned … baseline, and track change SLOs and KPIs, drawing on DORA metrics (deployment frequency, lead time for changes, change failure rate, and time to restore service) and SRE constructs (SLIs, SLOs, and error budgets). Use this data to drive continual improvement of delivery flow and stability across teams ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments … Demonstrate proven experience around the creation, delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments … Demonstrate proven experience around the creation, delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service ...

powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Looking for your next career move? Consider becoming a Service Delivery Manager.Make an Impact: As an SDM, you'll be at the heart of customer success, building trusted relationships, leading service improvements … making a visible impact across our business. It's an opportunity to broaden your commercial, leadership and stakeholder management skills while working with a diverse range of clients and technologies.Grow Your Career: The role offers excellent personal and professional development. You'll gain exposure to senior customer stakeholders, develop ...

Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate … looking for individuals who have experience working in IT Infrastructure, with emphasis on operational management. You will also have: A clear commitment to Service Management Framework approach to IT Infrastructure management Knowledge of the use of ServiceNow ITIL certification Interpersonal and Communication skills Good judgement ...

ability to foster relationships across the firm as well as with our clients.Essential experienceDepending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD … fast paced, challenging, and varied environmentStrong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enablerDeveloped presentation skills, with ability to be articulate and explain complex technical solutions across ...

ability to foster relationships across the firm as well as with our clients.Essential experienceDepending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD … fast paced, challenging, and varied environmentStrong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enablerDeveloped presentation skills, with ability to be articulate and explain complex technical solutions across ...

Title: Service Desk Analyst Job Description An exciting opportunity for a Service Desk Analyst to join a Technology team on a contract basis, initially until December 2026, with the potential for extension. This role is ideal for junior IT professionals or early-career Service Desk Analysts looking … gain experience within a large enterprise environment. The position involves providing first-line IT support to colleagues across the business, resolving technical issues and service requests, and delivering high levels of customer service. Attendance in the Edinburgh office is required approximately 50% of the time. Responsibilities ...

more.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

advisor.Develop strategic technology roadmaps aligned to business objectives and future growth.Ensure customers maximise the value of iomart's managed services and technology solutions.Lead engaging service reviews, providing insights, recommendations, and clear next steps.Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.Use service data and customer insights to drive continuous improvement, adoption, and retention.Champion the voice of the customer, helping shape service enhancements and innovation across Iomart.This is an opportunity to become a strategic partner to your customers ...

implementing, maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.Investigating and resolving complex incidents and problems, identifying … products.Experience supporting large-scale, business-critical production environments.Strong diagnostic and problem-solving skills with experience managing complex technical incidents.Knowledge of mainframe operational practices, change management and service management processes.Experience working within highly regulated or enterprise-scale environments.Effective communication and collaborator management skills, with the ability ...

architecture and design standards.Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards.Maintain ownership of application configuration management and technical platform integrity.Support the development of tactical solutions addressing Primavera P6 platform obsolescence.Contribute to the design and implementation of the strategic future-state … bring:Strong technical expertise supporting Primavera P6 enterprise environments.Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management.Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms.Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management ...

description Director, Cyber Transformation Connect to your IndustryCyber security is critical to every organisation. We are shaping cyber strategies and transforming the management of cyber risk, and we need you to join us. You’ll build strong relationships as one of the areas of our cyber practice with over … offering relationships to sell and deliver multi-faceted M&A services Conduct/lead assessment and benchmarking with industry leading practices pertaining to IT management, information security and cybersecurityPerform business requirement studies, evaluate technology options to address business needs, and improve operational efficiency Work with multiple levels ...

Company, Forbes, Newsweek and more.About the jobThe Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal ...

well as with our clients.Required experienceDemonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications ...

well as with our clients.Required experienceDemonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications ...