14 of 14 Service Management Jobs in Scotland

Role: Head of Infrastructure and Service Salary: Competitive Location: Glasgow (Hybrid - 3 days in office & up to twice per month travel to Ipswich) Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an exciting period … transformation. The role will report to the Chief Technology Officer and will take full responsibility for the organisations infrastructure estate, modern workplace and IT service provision. The organisation will be migrating their core operations to the cloud in the next 12 months and the team you will be responsible ...

rata The Opportunity We are currently recruiting for an IT Support Analyst to join a well established financial services and wealth management organisation on a six month fixed term contract. This role sits within the internal IT team and plays an important part in supporting colleagues across the business. … deskside support from the Glasgow office. It would suit someone who enjoys working closely with users, solving problems and delivering a high standard of service in a professional environment. You will be supporting a modern Microsoft based environment and working as part of a collaborative IT team focused ...

application packaging. You will provide technical support and solutions to council staff, pupils and partner organisations, while contributing to a process-focused IT service management approach and supporting project delivery. As part of the Service Centre Team, you will deliver high-level technical expertise across … more areas such as client and server management, Unix environments (Oracle, Solaris, Linux), Wintel, technical security and networking. You may also be required to support any area of the wider IT infrastructure when needed. Main Duties Build, deploy and maintain the council's IT infrastructure, including servers, storage, virtualisation ...

Salary : Competitive About the Role We are seeking a motivated and technical experienced Team Lead to provide mentoring,guidance and leadership to our IT Service Desk teams. This role is pivotal in driving serviceand technical excellence, resolving customer issues, and developing your team whilemaintaining outstanding customer satisfaction. You will … lead by example, mentor your teammembers, and delivering client service excellence according to the Redsquid values. Key Responsibilities • Lead and develop a Service Delivery team, fostering a proactive, high-performanceculture driving Ownership, Communication and Action.• Act as the initial technical escalation point for your team, ensuring swift resolution ...

Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working … strong technical ability and a customer-focused approach. Key Responsibilities Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve ...

Opportunity: Ashurst is accelerating the maturity of its IT Asset Management (ITAM) and Configuration Management capabilities. This Specialist role will report into the Practice Owner of the IT Configuration & Asset Management team to enhance robust CMDB and ITAM controls, improve data quality, and deliver audit-ready licensing … great satisfaction in continuously delivering a squeaky clean and accurate CMDB across all target classes. Joining the global IT function and working closely with Service Management, Security, Finance, and regional IT teams, this role will uplift CMDB, asset lifecycle and software compliance processes, ensuring reliable data for service ...

Service Desk Analyst THIS ROLE IS WORKING FROM HOME, BUT MUST BE IN COMMUTABLE DISTANCE FOR LIVINGSTON FOR 1 X MONTHLY MEETINGS Role involves oncall and supporting a 24x7x365 support service Excellent career opportunities for someone who wants to build their career in IT. THE COMPANY … They support customers in the commercial, public, and retail sectors across the UK. THE ROLE: You will be working as part of a UK service desk providing 1st line support for external customers with iT issues. You will provide a 1st fix, or escalate to 2nd/3rd line ...

Responsibilities Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence. Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies. Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly … within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service ...

innovation and continuous improvement. Work with Lead Database Engineers, Infrastructure Designers and Project Managers to ensure solutions meet the organisation's strategic needs and service being kept safe is in mind at all times. Collaborate with internal and external parties, escalating where necessary to Lead Database Engineers/Team … taking proactive steps to improve and maintain your skills, knowledge, and behaviours. To display collaborative behaviours and excellent verbal/written communication skills. ITIL Service Management awareness (Incident, Change and Problem Management processes). The self-motivation and desire to keep knowledge current in regards to database ...

days in an office in Scotland Inside of IR35/Umbrella only £450 - £500 a day Information and Operational Technology Adoption of Risk Management framework. The Role Work collaboratively with management to drive the adoption of a new risk management framework. Define, communicate and measure key risk … risks to be maintained in line with business risk appetite. Provide assurance on the effectiveness of controls and confirm compliance with obligations. Provide key management information to enable the Leadership to make decisions. Experience Required: Experience of delivering IT risk, compliance or assurance activities Experience of OT Systems, Cyber ...

site forward whilst working on multiple, high impact projects. The site has expanded rapidly following recent successes, this role therefore requires strong project management skills to oversee multiple high-impact initiatives. Excellent communication and collaboration with diverse Stakeholders, ensuring alignment between IT and business functions, is essential for success … ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Strong technical background: networking (switch/router configuration, cabling), server management, Microsoft 365, Active Directory ...

capabilities, they are strengthening the leadership of their technology division. As the Head of Platform & Technology Delivery you will lead the engineering and technology service teams responsible for building, operating and evolving their platforms. The role ensures that the technology estate remains reliable, secure and capable of supporting both … Platform and Technology role: Lead the delivery and operation of technology platforms, data systems and infrastructure, ensuring services operate reliably and to agreed service levels. Strengthen delivery discipline across engineering and technology teams, improving planning, prioritisation and execution of development and infrastructure initiatives. Oversee major technology initiatives from business ...

capabilities, they are strengthening the leadership of their technology division. As the Head of Platform & Technology Delivery you will lead the engineering and technology service teams responsible for building, operating and evolving their platforms. The role ensures that the technology estate remains reliable, secure and capable of supporting both … Platform and Technology role: Lead the delivery and operation of technology platforms, data systems and infrastructure, ensuring services operate reliably and to agreed service levels. Strengthen delivery discipline across engineering and technology teams, improving planning, prioritisation and execution of development and infrastructure initiatives. Oversee major technology initiatives from business ...

Company Description PACE Anti-Piracy Inc., is an industry leader in the development of robust protection products, and flexible licensing management solutions. Since 1985, PACE has provided software publishers and developers with easy to use, high quality solutions for anti-piracy protection and secure software distribution. PACE's products … some flexibility for part-time remote work. Key Responsibilities Bring-up and integration of existing software on Linux platforms, including packaging, deployment, and system service management. Collaborate with product management and other engineering teams to plan features and deliver high-quality releases. Participate in code reviews, design discussions ...