Moodiesburn, Scotland, United Kingdom Hybrid / WFH Options
Devro
collagen-based casings for the sausage industry whilst their Global Life Science company, Bioiberica produces active ingredients for humans, animals and plants. As IT Service Desk Manager, you will be responsible for keeping our business running 24x7, providing excellent 1st and 2nd line IT service delivery, ensuring the … IT Service Desk meets overall business value expectations, and contributing to the continual improvement of our core ITIL process performance. Your leadership will ensure our colleagues have effective IT services available around the globe. You will deliver a responsive and proactive service to users, leveraging our global footprint … motivating the team to take a customer first and “can-do” attitude. Contribute to the continual improvement of our core ITIL processes – incident management, change management, problem management, knowledge management, and asset management. Provide the operational data to support IT decision making and represent the voice more »
Sanderson are working alongside our client to help them recruit a ServiceManagement Implementation Consultant on what will be an initial 6 month contract. Our client is based in the central belt of Scotland and offer hybrid/remote working options. You will be involved in driving business … transformation through the strategic deployment and optimisation of ServiceNow's servicemanagement capabilities. Focusing on the business implementation, process optimisation, and change management aspects of ServiceNow, ensuring seamless integration with organisational objectives. The ideal candidate will need to have the following background; Operational experience leading ServiceManagement Previous process management experience Experience in SLA & reporting set-up Knowledgeable in ServiceNow Ability to facilitate Agile requirements gathering Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills more »
Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Service Desk Administrator to be part of our Service Team, working in our 24x7 ServiceManagement Centre in Kirkintilloch, Glasgow Note - you will be required to work 2 days on …/2 nights on followed by 4 days off. Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors … solutions. The role & responsibilities: In this full time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our more »
diverse community where we're passionate about collaboration and growing together. Here, you'll work with engineers and analysts to assure the quality of service data maintained on our IT ServiceManagement (ITSM) tool ServiceNow. This data will be utilised to gain an understanding of our application … insights and support strategic decision making Taking ownership of specific data-related problems and solving them Acting as an enthusiastic data advocate, promoting data management and governance What you'll need Data Management & Governance: Applying data management policies and approaches to ensure data quality and foundations, reducing … be really useful ITSM Concepts: Exposure to ITSM tooling, such as ServiceNow, and an awareness of ITSM constructs and processes, such as application portfolio management, technology portfolio management, incident management, problem management and change management About working for us Our focus is to ensure that more »
Location: Maryfield House Location : Fixed Term/Secondment – Full Time The Digital Directorate welcomes the opportunity to advertise a Head of Service – Digital Service Delivery post due to secondment. This excellent opportunity will offer a senior management position within NHS Tayside’s Digital Directorate, directing a number … of in-flight programmes in the delivery of the NHS Tayside’s Digital Health and Care Strategy (2022 – 2027). As a Head of Service, you will provide leadership at senior level to the Directorate and Governance Groups, ensure the vision of services and solutions is realised through clear … plans, implementation plans, across technologies, process, and change areas. Applications are invited from individuals who have extensive experience and skills in portfolio and programme management, servicemanagement and service delivery. The successful individual will join the management team and will be central to linking our more »
Cloud Service Manager (c. £70k + strong benefits) Hybrid in Edinburgh (2 days a week) Permanent role Lorien's large financial services client are currently well in progress of their cloud-based transformation and, as part of this, are currently recruiting a Cloud Service Manager to manage a … team of engineers within their public cloud infrastructure team. They are looking for a candidate with strong people management skills who can demonstrate servant leadership techniques, putting their team's needs first and focusing on their career development and well-being. This follows the concept of ensuring the team … be rewarded with strong career progression and development opportunities. Responsibilities include: Provide coaching, mentoring and leadership to a team of DevOps engineers. Drive a servicemanagement culture across the public cloud DevOPS teams. Ensure key operational processes, such as incident management and change management are continually more »
City Of Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
NRG
a Data Centre and leading a team who are passionate about their roles, DC, and their clients. The DCM manages all aspects of people management and leadership of Data Centre Services (DCS), Mechanical & Electrical (M&E) team members onsite. This also includes having anatomy to develop your data centers … around H&S legislation, ISO 27001, 14000, and PCI. Key Responsibilities: · Be a role model of the values and behaviors of your team, driving service excellence and providing support, training, and guidance alongside development plans for all team members. · Ensure that the site operates strictly in accordance with health … and authorization processes · Manage all maintenance procedures and contracts internally and with specialist subcontractors. Work with the Regional Head of Data Centres and Supplier Management to ensure service contract reviews are negotiated to meet service requirements and best value for money · Manage and own all the Planned more »
Glasgow City, Scotland, United Kingdom Hybrid / WFH Options
Lorien
managed hosting, cloud, and transformation services, is seeking a talented Incident Manager to join their team. If you have a strong background in IT servicemanagement and are familiar with ITIL best practices, this is the opportunity for you. In return, you’ll enjoy working for an evolving … latest tech, and much more, so take a look at the finer details below: What you'll be doing: Effectively oversee the entire incident management lifecycle, encompassing recording, categorisation, investigation, and resolution. Guarantee timely resolution of incidents in adherence to service level agreements (SLAs). Foster efficient communication … among customers, service desk personnel, and technical teams for swift incident resolution. Recognise, prioritise, and promptly escalate critical incidents demanding immediate attention. Formulate and uphold comprehensive incident management procedures and policies. Supervise both the incident management process and the team members involved in resolution efforts. Generate insightful more »
Glasgow, Dennistoun, City of Glasgow, United Kingdom Hybrid / WFH Options
Lorien
s client, a leading technology company is seeking a talented Incident Manager to join their team. If you have a strong background in IT servicemanagement and are familiar with ITIL best practices, this is the opportunity for you. In return, you'll enjoy working for an evolving … latest tech, and much more, so take a look at the finer details below: What you'll be doing: Effectively oversee the entire incident management lifecycle, encompassing recording, categorisation, investigation, and resolution. Guarantee timely resolution of incidents in adherence to service level agreements (SLAs). Foster efficient communication … among customers, service desk personnel, and technical teams for swift incident resolution. Recognise, prioritise, and promptly escalate critical incidents demanding immediate attention. Formulate and uphold comprehensive incident management procedures and policies. Supervise both the incident management process and the team members involved in resolution efforts. Generate insightful more »
phase of its digital journey and have recognised the opportunity for anIT Apprentice to join the IT & Digital Services team and provide additional IT service support provision across the business.The IT Apprentice role will be best suited to candidates who have a strong desire to provide excellent customer support … and an interest in developing their IT knowledge. The position will be based in our Glasgow office, providing IT support via WGMs IT ServiceManagement system as well as over the telephone and will run over a period of 30 months. WGM (in partnership with QA Apprenticeships) have … Assist the IT team to provide 1st line support to all staff across all WGM locations. Learn to record all issues via the IT Service Desk. Always provide excellent customer service ensuring effective communication is maintained throughout. Learn to manage staff changes ensuring you liaise with the appropriate more »
Asobbi are delighted to be working with a leading player in IT infrastructure. Our client specialises in robust data management and hosting services. It excels in overseeing comprehensive data services, prioritising values, service excellence, and team development. Role Summary: The Data Centre Manager (DCM) is a senior position … overseeing comprehensive Data Centre (DC) operations, managing teams, ensuring compliance, and fostering client relationships. The role involves people management, budget adherence, and promoting health and safety. The DCM collaborates with Sales and Product Management for business development and leads client tours. Key Responsibilities: Uphold organizational values, drive service … development. Ensure strict adherence to health, safety, and security procedures. Coordinate team resources, plan coverage for 24x7 operations, and manage budgets. Oversee maintenance procedures, service contracts, and planned preventive maintenance. Drive energy efficiency and best practices within DC Halls. Follow and improve servicemanagement processes for incidents more »
Edinburgh, Queen Street, City of Edinburgh, United Kingdom
Concept Resourcing
Data Centre focused private equity backed and funded Data Centre leader is looking for add several Data Centre Operation Managers to bolster their main service offering to customers. My client is seeking a permanent Data Centre Operations Manager based in Edinburgh and leading a team of Data Centre and …/DCM and adhere to process and procedures. Experience and skills required are as follows. Experience of Data Centre client facing and Facilities Infrastructure Management or proven equivalent working experience. Data Centre Management like CDCMP or similar ITIL foundation for servicemanagement Previous experience of working … in a demanding mission-critical DC environment People Management and leadership Data Centre infrastructure experience There a performance bonus attached to this role and that is based on customer satisfaction and availability of the data centre services, cost management and reduction in outages. Full job spec is available more »
Data Centre focused private equity backed and funded Data Centre leader is looking for add several Data Centre Operation Managers to bolster their main service offering to customers. My client is seeking a permanent Data Centre Operations Manager based in Edinburgh and leading a team of Data Centre and …/DCM and adhere to process and procedures. Experience and skills required are as follows. · Experience of Data Centre client facing and Facilities Infrastructure Management or proven equivalent working experience. · Data Centre Management like CDCMP or similar · ITIL foundation for servicemanagement · Previous experience of working … in a demanding mission-critical DC environment · People Management and leadership · Data Centre infrastructure experience There a performance bonus attached to this role and that is based on customer satisfaction and availability of the data centre services, cost management and reduction in outages. Full job spec is available more »
together. The business is constantly changing and improving, and we get to be at the forefront of that, whether, working in new technology, delivering service communications on a large scale or building selections to support new prize communications. The Team are welcoming and collaborative in nature with the opportunity … and peer review across selections and output files to vendors. Create and maintain data campaign documentation. Your qualities: Background in data selection and campaign management with experience of working with data and campaign selection tools, processes, and techniques. Experience of producing high quality, accurate data selections to a schedule. … team forms part of the Group Tech team. The Group Tech team works alongside the other Postcode Lotteries and is responsible for lottery processes, servicemanagement, cyber security, end user computing, data management, cloud and development and programme management. Your future employer: The Postcode Lottery Group is more »
Head of Technology Services, and to cultivate and nurture meaningful connections with team members across Technology Services. The role sits in the Delivery and ServiceManagement Team but ... more »
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »