1 to 25 of 75 Service Management Jobs in Scotland

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation ...

provided services to all areas of the Scottish Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools … Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies, technologies and processes must be identified and incorporated within the UK Renewables CoE to maintain the integrity and availability of systems. ...

support clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands-on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows … improvement through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future-state operating models, service management processes and organisational structures that are standardisation-led, automation-first and AI-ready.· Future State Design & Operating Model Definition: Design target cloud ...

title: L1 Service Desk Analyst Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people … Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through ...

coordination and delivery of managed data services within a leading energy organisation, overseeing a team of Data Analysts and Data Management professionals. Working closely with the Service Delivery Manager and key stakeholders, you will ensure services are delivered effectively, operational priorities are managed, and the team … support and direction needed to deliver consistently high standards. This is a people-focused and service-oriented leadership role, combining operational management, customer engagement and continuous improvement within a specialist subsurface data environment. You will play an important role in maintaining strong customer relationships, improving service performance ...

Inside IR35) | Hybrid, 2-3 days pw Edinburgh| Starting ASAP Main Role Purpose To support the Director of IT & Facilities in the effective operational management and continual improvement of Technology and Workplace Services. Working within the Finance & Operations Team, the role will provide day to day oversight across technology … role within a small internal team, working closely with colleagues across the Bank and a range of outsourced managed services. Key Responsibilities Operational Management Coordinate the day-to-day delivery of Technology and Workplace Services, ensuring operational activities, priorities and dependencies are effectively managed Act as the key operational ...

Service Manager | Service Lead Location: Aberdeen (4 days onsite) Contract: 6 Months Rate: Competitive | Inside IR35 Clearance: BPSS Summer-Browning Associates is currently supporting our public sector client, who is seeking an experienced IT Service Manager for an initial 6-month contract. The ideal candidate will have … Strong experience in IT Service Management, Demand Management or Business Relationship Management. Experience managing and prioritising IT and digital service requests. Experience commissioning services through shared service providers or third-party suppliers. Good understanding of IT governance, investment approvals and assurance processes. Strong stakeholder management ...

Developer, you will work closely with stakeholders across IT and the wider business to design, develop, configure, and maintain solutions that support operational excellence, service management, strategic portfolio management, and platform governance. The role will be responsible for developing and supporting solutions across the ServiceNow platform, with … particular focus on Common Service Data Model (CSDM), IT Operations Management (ITOM), IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Service Portal capabilities. The successful candidate will play a key role in ensuring the platform is aligned to business requirements, follows ServiceNow best ...

organised, analytical, and proactive IT Change & Problem Analyst to join our IT team at CalMac. In this key role, you'll help drive service stability, reduce recurring issues, and ensure IT changes are delivered safely, efficiently, and with minimal disruption to the business. Working across technical teams, suppliers … stakeholders, you'll coordinate IT Change and Problem Management processes, support root cause investigations, analyse service performance trends, and contribute to continual service improvement initiatives. There will also be an Operational Readiness/Release Management requirement to ensure Changes to new and existing systems are managed ...

onsite in Edinburgh. Role Overview Contributing to the development, implementation and documentation of Oracle Cloud support processes, operating procedures and support runbooks. Ensuring IT Service Management tooling (currently IFS Assyst) is configured and utilised effectively to support Oracle Cloud services. Producing regular service performance and management reporting, including monitoring supplier performance against agreed service levels. Acting as a key liaison between internal teams and external managed service providers to ensure incidents and service requests are correctly routed and resolved within SLA targets. Supporting the Senior IT Service Manager and Head ...

5+ TechOps engineers on a client engagement. You will own the inflow of work to the team and put standard operational and managed service patterns in place around it, working alongside the client's dedicated incident response and change management teams. Our client operates a regulated, Azure-hosted … onboard properly and work efficiently: auditing existing challenges, defining practical short‐and long-term roadmaps, driving pragmatic change, and forward thinking on AI and service desk automation. Key responsibilities Work Intake & Triage: Be the single point of accountability for all work entering the team (incidents, requests, changes and alerts ...

their role in best-in-class operating models across industries. Complementary Technologies: Experience with associated technologies, including: Major cloud platforms (IaaS & PaaS) Identity & Access Management Data platforms Service management & automation IoT & Operational Technology API management (For Workday specialists) Strong understanding of HR and Finance functions. Architecture … Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. YOUR PROFILE Required Experience & Competencies As an ERP Architect , you should have expertise in architecting solutions for key operating model domains. ...

Role: IT Service Manager Ref: 8496 Pay Rate: Competitive Attractive PAYE day rate, with flexible holiday pay IR35: In scope Hours: 37 hours per week Length of Contract: 6 months Location: Aberdeen Working Arrangements: 3 days on site per week Security Clearance: BPSS IT Service Manager Triumph Consultants … recruiting for an experienced IT Service Manager to support a high-profile client. This is a hands-on role within a small organisation, responsible for establishing and managing a centralised digital and IT demand management function. You will create a single point of entry ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations, service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Infrastructure Service Management – Overview Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including … ensuring smooth day-to-day IT operations within the organization. Key Responsibilities: Manage and maintain IT asset inventory , including tracking, allocation, and lifecycle management of devices. Perform hardware troubleshooting and maintenance for desktops, laptops, printers, and other peripheral devices. Provide software troubleshooting and support for operating systems, business applications ...

bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering … improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self ...

ahead for future opportunities or blockers, and ensuring decisions by teams align with the strategy Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Work with and support third parties in providing testing services Create test … Aurora experience (2 or more) 2+ years (within the past 5 years) of MySQL scripting Ability to translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and service management teams ...

Research Computing Infrastructure Engineer is responsible for designing, deploying, operating, maintaining and continuously improving research computing infrastructure services delivered by Research Computing as a Service (RCaaS) across the University of Glasgow. The role supports the delivery of secure, reliable, scalable and sustainable infrastructure that enables the University's research … research data storage and related services. Working collaboratively with researchers, colleagues across IT Services and external partners, they will contribute to infrastructure development, service improvement, automation, technical troubleshooting and effective researcher support. Part of our Information Services directorate, RCaaS provides services that offer several benefits to the University ...

technology-related matters. Identify opportunities to leverage technology to improve operational efficiency and business performance. Promote a culture of continuous improvement, innovation and service excellence. Enterprise Applications Oversee the management, support and optimisation of enterprise business systems. Ensure effective operation of ERP, Supply Chain, Finance and Customer Service … resilient and scalable global IT infrastructure. Ensure appropriate cybersecurity controls, policies and processes are implemented and maintained. Lead disaster recovery, business continuity and risk management activities. Ensure compliance with relevant regulatory, legal and security requirements. Operational Excellence Ensure delivery of high-quality IT services across all business functions ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance … aSenior IT Support Analyst to provide visible, business-aware IT support for FO Digital, working as an embedded member of our Cloud, Infrastructure & Service Tower. This is a hands-on role for someone who combines strong technical troubleshooting skills with excellent customer service and a genuine sense ...

Capgemini Invent is seeking a Consultant to lead service management transformation, supporting clients with operating model improvements, ITIL-aligned processes and tooling assessments. You will combine strategy, technology and data insights to提升 resilience and performance. You will work across cloud environments, AI-enabled operations and AIOps, collaborating with ...

join a business that is scaling rapidly and play a key role in shaping its growth. About the Role We're looking for a Service Desk Manager to lead our support team, delivering fast, effective, customer-focused service across our IaaS, BaaS, DRaaS and Network offerings. The role … about building a more technically capable, consistent and self-sufficient Service Desk, reducing dependency on individual engineers and creating a structured pathway for developing talent from 1st through to 3rd line. You don't need to be the most technically senior person in the room, but you need enough ...