2 of 2 Service Management Jobs in Westminster

Tier 1, Tier 2 and Tier 3 support functions Resolution of full range of technical support issues. Effectively communicate with customers, and within the company. Provide proactive monitoring and management of services to all customers. Be able to work without continuous supervision and be trusted to provide professional support services to Intercity’s customers To be able to self … at all times. Provide support for core business products such as Touch Cloud, Touch Secure and Touch Technology Provide support for key business processes such as Pre-Sales, ROCO, Service Transition, and Service Management and Reporting. Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when … Degree or equivalent qualification in an IT related subject (equivalent professional experience may be considered) Cisco CCIE Aruba CCCP Expert level Radius Experience, including Cisco ISE, Aruba ClearPass Process Management – ITIL is highly desirable Experience and Knowledge: A minimum of five years providing network/security solutions in a technical support role to a high technical level or have More ❯

by Trustees appointed by the Methodist Church. We conduct business in line with the Church’s ethics and our own company values. We are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting … hospitality environment. User provisioning, access control, and troubleshooting. Familiarity with Microsoft Defender for Endpoint and Microsoft Intune for device compliance and protection. Basic understanding of network patching, switch port management, and cabling standards. TCP/IP, DNS, DHCP, VLANs, and Wi-Fi support. Clear communication with technical and non-technical users. Ability to work effectively as part of a … technical support team. Having a relevant certification (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) and an experience with Jira Service Management (JSM) are advantageous. Benefits: As a member of our team, you will have access to a range of benefits, including: Generous pension Group Income Protection Private medical insurance Life assurance 25 days of annual leave + bank More ❯