It Support Engineer
Merton, Greater London, Wimbledon, United Kingdom
Prize Placements
configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee’s work will be varied; however … support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. · Maintain a high degree of customer service for all support queries and adhere to IT service management principles. · Manage 1st line/Triage relationships with external IT support service provider. · Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development · Maintain and monitor IT security across the network: – Sonic Wall firewall and VPN awareness – Endpoint Anti-virus – Sophos Central – Messaging more »
Employment Type: Permanent
Salary: £30000 - £38000/annum
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