2 of 2 Service Management Jobs in Merton

hands-on support analyst who enjoys working onsite and providing high-quality support in a fast-paced environment. Key Responsibilities: Provide excellent customer service via phone and face-to-face support Deliver 1st and 2nd line technical support to end users Troubleshoot hardware and software issues across laptops … peripherals Support users working both remotely and onsite Log, manage and resolve incidents using ITSM and asset management tools Essential Skills & Experience: Minimum 3+ years’ experience in an IT support role Strong customer service and communication skills Proven problem-solving and troubleshooting ability Experience supporting Windows 10/ ...

will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft … tasks, including user account administration. Support iOS and Android mobile devices. Perform basic hardware diagnostics and troubleshooting for laptops and related equipment. Utilize IT Service Management (ITSM) and Asset Management tools. Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience Minimum 3+ years ...