9 of 9 Service Management Jobs in the Highlands

About the job you’re considering As an OOH Shift Lead, you will provide leadership, governance and operational control across the Out of Hours service, ensuring the shift operates with clear ownership, disciplined execution and effective management oversight. The role is accountable for maintaining service stability, leading … Major Incident Management activity, managing operational risk and ensuring all events, incidents, escalations and handovers are controlled in line with agreed service management processes. You will act as the shift authority for operational decision-making, coordinating Senior and Junior Out of Hours Analysts, technical resolver teams, suppliers ...

About the job you’re consideringThe SIAM Incident and Knowledge Analyst is accountable for coordinating and supporting Incident Management and Knowledge Management activities across a complex multi-supplier environment. The role is outcome-focused, ensuring incidents are managed effectively while knowledge articles are created, maintained, and shared … improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing, and continual improvement ...

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining effective communication ...

SIAM Problem Analyst is accountable for identifying, analysing, and managing problems across a complex multi-supplier environment to reduce the impact and recurrence of service disruptions.The role is outcome-focused, ensuring that underlying causes of incidents are investigated and addressed through effective supplier governance, collaboration, and service integration. … Problem Analyst will drive root cause analysis, coordinate permanent resolutions, and maintain oversight of problem records while ensuring suppliers meet their problem management obligations and performance commitments. Through proactive trend analysis, continual improvement, and data-driven insights, the role contributes to improved service stability, reduced incident volumes, enhanced ...

About the job you’re considering As a Senior Out of Hours Analyst, you will provide senior operational control across the Out of Hours service, with primary accountability for Monitoring and Event Management, Incident Management and escalation management. You will identify emerging risk, coordinate the appropriate response … maintain clear operational oversight and help protect service availability during out-of-hours periods. You will operate as a senior point of coordination on shift, working closely with technical support teams, suppliers and stakeholders to ensure events and incidents are assessed, prioritised, escalated and progressed effectively. A secondary element ...

Response – responding with appropriate actions as required regarding tooling within the remit of the SET.* Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.**Hybrid working:** The places that you work … home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within ...

FLEX CONTRACT We are seeking an experienced Senior IDAM Engineer to provide L2/L3 support for a complex enterprise Identity and Access Management (IAM) environment. The role will focus on supporting, maintaining, troubleshooting, and enhancing critical identity services, with a particular emphasis on Microsoft Identity Manager … integrations across the wider identity ecosystem. The successful candidate will play a key role in ensuring the reliable delivery of identity life cycle management, provisioning, authentication, and access governance services. Working closely with security, infrastructure, and engineering teams, you will support a highly customised IAM environment and contribute ...

Role Title: Vulnerability Management Consultant (x2 seats) Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 Rate - £475 - £525 (Inside IR35) About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment … supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status ...

Role Title: Vulnerability Management Consultant (x2 seats) Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 Rate - £475 - £525 (Inside IR35) About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment … supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status ...