1 of 1 Service Manager Jobs in Aberdeen

industries, from large multinationals to ambitious SMBs, united by their strategic use of technology to build sustainable competitive advantages. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to ensure SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based … on technical environment and service requirements. The TSM will also oversee new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM will participate in a Duty Manager rota and serve as Incident Manager for P1 incidents. This is a full-time, permanent role that can … be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both on-site with customers and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA commitments Participate in Service More ❯