1 to 25 of 26 Service Manager Jobs in Edinburgh

Job Description We have an incredible opportunity to join Phoenix Group as a Business Service Manager within our Service Operations team in Technical Service Operations. Job Details Type: Permanent Location: Based in Birmingham, Telford, London, or Edinburgh with hybrid working arrangements. Flexible Working: Options for … UK pensions. As a FTSE 100 company, we are committed to sustainability and transitioning to net zero by 2050. The Role The Business Service Manager oversees the delivery and management of IT applications and services supporting business operations, acting as a bridge between IT and business units … ensure alignment and value delivery. Key Responsibilities Business Relationship Management: Maintain relationships with business stakeholders, manage escalations, participate in audits, and communicate outages and service variances. IT Service Alignment and Delivery: Ensure IT services meet business objectives, monitor performance, and manage SLAs. Stakeholder Engagement: Serve as a trusted More ❯

you want to login/join with: Salary £72k plus car allowance, 10% bonus plus benefits We have an excellent opportunity for an IT Service Manager to work with a forward-thinking MSP based in Somerset. The IT Service Manager will be at the … forefront of ensuring the company’s services are compliant, cost-effective, and aligned with business needs. The IT Service Manager’s role will be to lead IT service delivery and system administration teams, driving safe and efficient operations. They will have significant demonstrable experience shaping and … IT projects within a multi-divisional business. Role responsibilities: Collaborate closely with managers across the business and partners to meet business priorities, conduct regular service reviews, and implement improvement actions Managing and maintaining the service support for the project requirements relating to partner specific services Management and intelligent More ❯

Join to apply for the Business Service Manager role at TieTalent . 1 day ago Be among the first 25 applicants. About the role The Business Service Manager is responsible for overseeing the delivery and management of IT applications and services that support business … with the business, act as escalation point for IT operational issues, participate in audits, communicate outages, and ensure support documentation is in place. IT Service Alignment and Delivery: Ensure IT services support business objectives, monitor performance, and manage SLAs. Stakeholder Engagement: Act as a trusted advisor on IT capabilities … and solutions. Risk and Issue Management: Identify and resolve risks or challenges in IT Service Operations. What we’re looking for Understanding of the ITIL Framework Experience as a Business Service Manager in IT Service Management Ability to translate IT concepts into business language Experience More ❯

Vacancy for DMPOnline Service Manager at the Digital Curation Centre 20 January 2025 Full-Time The Digital Curation Centre (DCC) is seeking a highly skilled and experienced Service Manager to take responsibility for the DMPonline service and lead the associated team. DMPOnline is … plays a critical role in advancing research data management practices worldwide and provides a significant part of the DCC’s revenue. As the DMPOnline Service Manager, you will oversee the strategy, development, and operations of the platform. This high-visibility role involves engaging with diverse stakeholders, driving More ❯

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK … solutions that underpin digital transformation for our customers businesses? Here at Version 1, we are currently in the market for an experienced Oracle Cloud Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1. In addition More ❯

in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work … with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. … on P1 incidents. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate will also need the ability to work both on a More ❯

Social network you want to login/join with: Service Design and Transition Manager, edinburgh col-narrow-left Client: Capgemini Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description … Service Design and Transition Manager (Manchester, UK) Hybrid work: 2 days a week in office Get The Future You Want! Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and … world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager More ❯

Social network you want to login/join with: Senior Service Delivery Manager, Edinburgh Client: Location: Edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 2 Posted: 23.05.2025 Expiry Date: 07.07.2025 Job Description: Zensar is a leading digital solutions and technology services company … the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT … Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and More ❯

Social network you want to login/join with: Service Delivery Security Manager, edinburgh col-narrow-left Client: KPMG UK Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description … Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports More ❯

basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, edinburgh col-narrow-left Client: retailsolutions UK Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide … Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support … of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will More ❯

learn more. Base pay range Direct message the job poster from Change Digital – Digital & Tech Recruitment We're seeking a detail-driven and experienced Service Delivery Manager to take ownership of system health, performance, and stakeholder satisfaction across our technology estate. If you're passionate about keeping … services stable, secure, and continuously improving, this role offers the ideal opportunity to make a lasting impact. As a Service Delivery Manager, you’ll play a central role in incident response, service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and … incident response and resolution efforts, including stakeholder updates and post-incident reviews Driving continuous improvement initiatives based on data, feedback, and audit insights Ensuring service-level compliance, audit readiness, and strong documentation practices Building productive relationships with internal and external stakeholders Overseeing infrastructure-related projects and vendor contracts to More ❯

Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description As a member of the UK Service management team, you will be accountable for the successful management and maintenance of all IT systems and services provided to our UK SaaS clients … or more UK customers (Infrastructure, application support and development) Coordinate Readiness Activities: Work with various teams to ensure all aspects of the product or service are ready for go live. Ensure the delivery of Cloud and Infrastructure (C&I) and Application Management Services (AMS) according to the Service … and internal communication in the event of a major incident Coordinate the internal departments in order to drive remedial actions to harbour a continual service improvement ethos and regularly report on the services’ status to customers and to the Avaloq Management Team Act as a supervisor for the implementation More ❯

working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery … and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the … live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related More ❯

Social network you want to login/join with: Service Transition Manager, Newbury , hybrid working Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the … Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL knowledge … who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals. Responsibilities: Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates. Collaborate with Sales and Service Architects to create and approve service designs and More ❯

Social network you want to login/join with: Senior Service Operations Manager Lending, Edinburgh col-narrow-left Client: TSB Bank Location: Edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 col … wide Job Description: At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking … opportunity to be in on the ground floor and help us build the future of banking. How you’ll make a difference The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Lending related services within the organisation. This leadership position aligned More ❯

Senior Service Operations Manager - IT Enablement, Edinburgh Client: TSB Bank Location: Edinburgh, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 738e3a422c52 Job Views: 2 Posted: 23.05.2025 Expiry Date: 07.07.2025 Job Description: At TSB, we’re transforming the service we provide our … transformation offers an exciting opportunity for innovative IT professionals to help build the future of banking. How you’ll make a difference The Senior Service Operations Manager maintains the operational integrity of IT Enablement services. This leadership role involves managing L2 application support, collaborating with external providers … you’ll bring Strong strategic management skills to align IT services with business value streams. Excellent leadership and communication skills for stakeholder engagement and service improvement. Deep understanding of SIAM and ITSM best practices. Commitment to continuous improvement and change management. Experience managing IT service delivery within a More ❯

Job Description We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release Manager in our Service Architecture, Design & Transition team within Technical Service Operations. Sarah Jempson will be hosting a virtual open forum on 04/… approximately £259 billion of assets. We are committed to transitioning to net zero by 2050 and are a FTSE 100 organization. The Role The Service Transition and Release Manager is key in IT Service Management (ITSM), overseeing the smooth transition of IT services and successful releases … into live environments. The role focuses on managing the transition of new applications and services, ensuring impacts, risks, and readiness are fully understood. Responsibilities Service Transition Management: Develop transition plans, risk assessments, and mitigation strategies. Oversee end-to-end transition processes, collaborating with Service Design and Architecture to More ❯

Social network you want to login/join with: Managing a team of Site Services Engineers – delegating and prioritising maintenance works As the Site Service Manager you will be responsible for all: Gas Systems HVAC Systems Drainage & Effluent Building & Facilities Infrastructure Boiler and Steam systems Compressed air More ❯

or Financial Audit IT), IT Internal Audit, IT components of Regulatory Reviews and other assurance activities (e.g. client money, Solvency II, IFRS17, Section 166, Service Organisation Controls Reporting), Cyber assurance, Emerging Technology risk including AI, Trust in Robotics Process Automation and other controls related work within FS. This portfolio … junior team members in their professional growth. Consistent with our commitment to quality, you will also play a crucial role in upholding exceptional client service, quality, and delivery standards. At the same time as maintaining strong client relationships and delivering high quality outcomes, you will need to manage team … Job function Finance and Sales Industries Professional Services Referrals increase your chances of interviewing at EY by 2x Get notified about new Financial Services Manager jobs in Edinburgh, Scotland, United Kingdom . Edinburgh, Scotland, United Kingdom 2 weeks ago Transaction Services - Financial Due Diligence - Senior Manager More ❯

hybrid working) Working Hours: Monday Friday Interviews: To be held in person at Longmore House Edinburgh on Week Commencing 2 June 2025. As the Service Performance & Supplier Management you will be responsible for collecting managing and analysing data to report oninternal and contractual performance against KPIs and SLAs. You … and escalate issues that may have occurred. For more information about the post and information about the team please access the full job description Service Performance Supplier Management for this post. Benefits of joining us at Historic Environment Scotland Enrolment onto a Civil Service Pension scheme 28% employer … the contract compliance and delivery of value for money by providers Work with DT&D operations teams and key Suppliers to identify and manage service improvement activities in a proactive way. Proactively engage with and build strong partnership relationships with Delivery Organisations. Engage with all areas of HES DT More ❯

Merchant Services ECP Senior Manager – Chief Controls Office Locations: Manchester, Birmingham, Glasgow, Bristol, Edinburgh Time Type: Full Time Posted On: Posted 7 Days Ago End Date: January 4, 2025 (9 days left to apply) Job Requisition ID: 125610 Salary Range: Competitive Package Flexible Working Options: Hybrid Working, Job More ❯

Social network you want to login/join with: Client Services Account Manager, edinburgh col-narrow-left Client: Audience Store Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: At … meaningful, we want to meet you. About the Role We’re looking for a driven, detail-loving and strategically minded Client Services Account Manager to join our growing team. This is an exciting opportunity for someone with solid client-facing experience and who’s passionate about digital media More ❯

Social network you want to login/join with: TECHNICAL SERVICES MANAGER - FMCG, edinburgh col-narrow-left Client: SmithCarey Ltd Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: TECHNICAL … SERVICES MANAGER - FMCG South of Norwich, with some home working flexibility Competitive basic including bonus + range of benefits The Company Our client is a highly successful 100+ year European food group, producing market-leading ingredients sold across Grocery Retail, Foodservice and to Food Manufacturers. As a family … make a difference. As part of their continued investment for growth in the UK market, they are now looking to appoint a Technical Services Manager to lead the Technical Team, and who has the potential to grow and develop within the company. The Role As a member of More ❯

to start or grow a family rest assured we celebrate that too: Paid family leave Maternity Leave: 26 weeks fully paid (>1 year of service)†Paternity Leave: 6 weeks fully paid (>1 year of service)†Surrogacy Leave: 24 weeks fully paid (>1 year of service)†Adoptive Leave: 24 weeks fully paid (>1 year of service) Flexible working patterns including full and part time roles to support all team members Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK) Discounted rates for overnight stays … ensuring they feel welcome and at home. • Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression. • Set the Mood: You're responsible for creating the perfect atmosphere-whether adjusting the lighting, lifting the volume, or More ❯