4 of 4 Microsoft 365 Jobs in Edinburgh

Lead, coach, and mentor a team of Helpdesk Analysts Ensure effective delivery of 1st–3rd line support in line with SLAs Administer and support Microsoft 365, Azure, and Intune environments Manage end-user devices, MDM, and endpoint lifecycle Oversee identity and access management (Azure AD/Entra … hands-on support environment while leading a team Strong communication skills and ability to engage with stakeholders at all levels Desirable: Microsoft certifications (M365, Azure, Endpoint) ITIL Foundation certification Scripting experience Key Skills & Attributes Strong leadership and mentoring capability Customer-focused mindset with a commitment to service excellence Ability ...

first point of contact for IT support queries Log, manage, and update support tickets through the ticketing system Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Provide regular updates to customers regarding ticket progress Escalate more complex technical issues where required Work … approach Willingness to learn and develop new technical skills Technical Experience Candidates should have experience supporting most of the following: Windows 10/11 Microsoft 365 Active Directory/Entra ID SharePoint VoIP systems Mobile device setup and support Basic networking macOS Printers and desktop hardware Exposure ...

have a full Driving License for this role! Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles If you are interested ...

resolution at a 3rd line level, acting as the primary escalation point for advanced BAU issues Take charge of administering and supporting our Azure, M365, Intune, IAM and MDM platforms Lead the full lifecycle of office IT operations from device management and hardware provisioning to smooth asset control Ensuring security … continuous improvement WHAT YOU WILL BRING TO THE ROLE Previous experience leading and developing a high performing service desk team Solid experience in Azure, M365, Intune/MDM and identity & access management Confidence in resolving complex BAU incidents at a 3rd line level A proactive security mindset, ensuring least-privilege ...