Service Delivery Manager
West Drayton, Middlesex, United Kingdom
IAG GBS
DescriptionPurpose of the roleDelivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo)Leadership of IAG Tech Service Delivery for the relevant OpCo, working in partnership with the wider O&I management teams to remediate issues and ensure gap closureDraw on broad … Engage, transform and motivate existing teams and partners across the Group to deliver on this strategyEscalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I Service Management Leads to review Provider proposed initiativesWork across Group and with third-party supplier partners … lead the identification and execution of continual improvement opportunities. Use thorough understanding of the relevant business area, ensuring the provision of a robust IT service to the business, improvement of service levels and operational integrityMonitor, control and support service delivery; ensuring systems, methodologies and procedures are in more »
Salary: £ 70 K
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