2 of 2 Service Manager Jobs in South London

across their UK and European offices. This is a key hire within their Technology Services function, reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium … are run. They've got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes … and chair CAB meetings. Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service desk More ❯

Role: IT Service Delivery Manager Location: Wimbledon Work Mode: Hybrid Domain Experience: Insurance Job Description: Experience: 20+ years in IT service delivery, 5+ years in insurance domain. Should have managed multiple large projects/programs. Education: Bachelor's degree; PMP, ITIL, Agile certifications preferred. Domain Knowledge: Expertise in insurance processes and regulations. Technical Skills: Familiarity with More ❯