1 to 25 of 49 Service Manager Jobs in London

candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Service Manager Retail (MAT Cover) Salary: Up to £40,000 - £48,000 per annum + Bonus London/Swindon Hybrid Edenred Payment Solutions … anElectronic Money Institution regulated by the FCA in the UK and by the National Bank of Belgium in Europe. Were looking for a Service Managerto work withclients within thePrepaid Retail&Travelvertical, reporting to theStrategic Service Managerand working closely withthe EPS and widerEdenredteams. The Service ManagerforRetailis a keymemberof ...

candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Service Manager Retail (MAT Cover) Salary: Up to £40,000 - £48,000 per annum + Bonus London/Swindon Hybrid Edenred Payment Solutions … anElectronic Money Institution regulated by the FCA in the UK and by the National Bank of Belgium in Europe. Were looking for a Service Managerto work withclients within thePrepaid Retail&Travelvertical, reporting to theStrategic Service Managerand working closely withthe EPS and widerEdenredteams. The Service ManagerforRetailis a keymemberof ...

Deputy Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Deputy Service Manager Location: Romford, please note that … week Monday to Friday on a rota varying between 08:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required. You will also take part in our out of hours ...

Service Desk Manager - Managed Services Provider Location: Hybrid/London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency ...

Senior Service Delivery Manager - Active UK Government Security Clearance Required Location : UK - Hybrid/customer-site requirements TBC Contract : 6-month contract, with view to extend Day Rate : £600 - £650 per day, Inside IR35 Start : ASAP/TBC About Appvia Appvia is a specialist cloud, platform … delivery, and managed services. We work across complex, high-impact environments in both the public and private sector, where security, resilience, operational excellence, and service quality are critical. About the Role We’re looking for an experienced Senior Service Delivery Manager to join Appvia ...

exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services … based within the public sector in central London. Description Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage supplier ...

Service Manager |6-Month Contract | InsideIR35 | Hybrid Location: London (Hybrid, onsite 2 days per week) Contract: Inside IR35 We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment. … Responsibilities Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit ...

Service Delivery Manager Remote £50,000 – £60,000 VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer … accounts, overseeing service delivery, relationships, escalations and performance. The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection. Key Responsibilities of the Service Delivery Manager: • Conduct quarterly service reviews ...

Service Readiness Manager Rate - £600 - £690 Clearance required: BPSS + SC submission to The client (BPSS to activate work order) Nationality requirement: Single National Location: Remote Job Description: The Service Readiness Manager is responsible for ensuring that new and changed services are fully prepared … business stakeholders, the role provides governance and assurance that services meet agreed quality, security, supportability, and operational readiness requirements before go-live. Key Responsibilities Service Readiness & Operational Acceptance Define and maintain Service Readiness and Operational Acceptance criteria for programme releases. Assess readiness across people, process, technology, security, support ...

performing environment. Drive service improvement initiatives and ensure support services continue to meet evolving business requirements. Work closely with the Digital Customer Services Manager on long-term planning, resource management, budgeting and service development. Manage stakeholder relationships, proactively gathering feedback and ensuring excellent customer service … across the organisation. Represent the Service Desk function in operational meetings, change boards and key organisational events. Deputise for the Digital Customer Services Manager when required. Act as a role model within the Digital Services function, promoting best practice and professional standards. Required Experience & Skills Strong experience ...

performing environment. Drive service improvement initiatives and ensure support services continue to meet evolving business requirements. Work closely with the Digital Customer Services Manager on long-term planning, resource management, budgeting and service development. Manage stakeholder relationships, proactively gathering feedback and ensuring excellent customer service … across the organisation. Represent the Service Desk function in operational meetings, change boards and key organisational events. Deputise for the Digital Customer Services Manager when required. Act as a role model within the Digital Services function, promoting best practice and professional standards. Required Experience & Skills Strong experience ...

employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Service Delivery Manager ensures all client contractual obligations are met efficiently within the Service Delivery team. This role manages Managed Services in Workplace … should failures occur, that the appropriate root cause analysis and corrective actions are executed. What you’ll be doing as our Service Delivery Manager: Team Management : Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services ...

foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support. Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance: Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver meaningful reporting … analysis, and help ensure exceptional service delivery across the organisation. Client Details Working for a major infrastructure organisation in central London Description Act as the operational interface between the organisation and managed service providers and third-party IT suppliers. Monitor, manage and coordinate the end-to-end resolution ...

Service Improvement Manager London - 5 days per week onsite (initially) Day rate - to be negotiated 6-month contract We are representing a well renowned company in the midst of transformation and change who are looking for an IT Service Improvement Manager to join their … collaborative team. As the IT Service Improvement Manager, you will help tackle and improve a number of IT service challenges that have impacted end-user experience across areas including AV technology, printing, end-user computing, and workplace IT services. You will act as the focal point ...

skilled and interested candidates to help us build our practice in line with the growth of the Workday ecosystem across the region. The Workday Service Manager is a hands-on role. The SM manages the successful delivery of post-implementation Tier 3 services on the Workday platform … Financials, Integrations and Payroll) to strategic and high growth potential clients. The Service Manager acts as the primary delivery contact for clients, provides configuration of solutions, is a proven subject-matter expert (in either HCM or Financials application suites), seeks opportunities for strategic partnership and growth ...

passionate about innovation and making a real difference in healthcare? University College London Hospitals NHS Foundation Trust (UCLH) is seeking an Engagement and Service Manager to join our Digital Innovation Hub (DIH). The Digital Innovation Hub brings together clinicians, researchers, industry partners and innovators to accelerate … ability to build productive relationships with a wide range of audiences are essential. Main duties of the job As the Engagement and Service Manager, you will play a key role in supporting the growth and day-to-day operation of the UCLH Digital Innovation Hub. Working across ...

Description My leading Banking client are looking for a talented and motivated individual to take responsibility for end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers, ensuring consistent delivery, control and accountability across multiple suppliers and regions. This … newly created role in a growing area of the business. A brilliant opportunity! Job Responsibilities Owning the end-to-end service outcome across multiple suppliers and service providers. Driving cross-supplier collaboration, issue resolution and service improvement activities. Holding suppliers accountable for service performance and service ...

Join our team as an IT Service Design & Introduction Manager Location: London, Hybrid, 3 days onsite Contract: 6 months Daily Rate: £379 - £622 depending on experience Department: IT Service Delivery (ITSD) Shape the Future of IT Service Delivery We are looking for an experienced … Service Design & Introduction Manager to help transform how technology services are designed, introduced and embedded across the organisation. What You Will Be Doing Lead end-to-end service design and operating models. * Own Service Design Packages and operational readiness activities. * Define support structures, ownership models ...

About AbsoluteLabs: AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts. The successful candidate will … primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong stakeholder management, service delivery expertise ...

Service Transition Manager - NPPV3 & SC Cleared We are looking for an experienced, hands-on Service Transition Manager to join a complex government digital programme. You'll work closely with multidisciplinary technical and operational teams, ensuring services are successfully transitioned from development through operational readiness … live and into BAU. This role requires a strong Service Transition background combined with enough technical understanding to operate confidently within a modern cloud-based environment. Key Responsibilities Own and coordinate end-to-end Service Transition activities. Lead services through operational readiness, go-live, Early Life Support ...

skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The Role: As a Service Transition Manager, you will play a key role in moving services from delivery into live support, helping create a smooth handover into … business-as-usual operation. This role is focused on service readiness, governance, and collaboration across multiple stakeholders, ensuring that operational expectations are clear and that transitions are well managed from end to end. Responsibilities Transition a service from development into live support and BAU, following an Acceptance into ...

Description Hybrid – London and UK customer sites We’re working with a fast-growing network and cybersecurity services provider seeking an experienced Service Delivery Manager to join its managed services team. This is a genuinely end-to-end position combining service transition with ongoing service … should understand concepts such as SIEM, EDR and XDR and be comfortable working alongside SOC analysts and technical teams. The role Own the service transition and onboarding of new customers and services Manage the ongoing delivery of contracted services, SLAs and KPIs Lead quarterly service reviews with customers ...

only surpassed by our commitment to empowering our employees around the world . The Opportunity ECI has an exciting opportunity for an experienced, Service Delivery Manager to join our London team. In this high profile customer facing role within Customer Services, responsible for managing all aspects … relationship between the company and contracted customers. As a single point of accountability the Service Delivery Manager owns and manages all customer related issues, changes, incidents and escalations through to resolution while ensuring a high standard of Customer Satisfaction is maintained at all times. This ...

putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As the Principal Service Delivery Manager, you will design, lead and deliver managed service solutions for Made Tech customers. You will work with Made Tech … customers. You will leverage your deep ITIL knowledge and experience of offering managed services to customers, help shape our services and define our service delivery approach. You will also contribute to Made Tech's growth, by working with marketing on thought leadership content, speaking at events and perform ...