1 of 1 Service Manager Jobs in St Asaph

and outcomes through digital technology and transformation to enhance ways of working." We're on an exciting journey to deliver major change and evolve ICT into a customer-centric service that leverages technology and innovation to deliver exceptional value. We are seeking a dynamic and experienced ICT Service Desk Manager to lead our Service Desk … Team and drive service excellence across our organisation. About the Role As ICT Service Desk Manager, you will: Lead the ICT Service Desk Team, supporting over 19,500 users and managing more than 30,000 network devices. Ensure the efficient operation, management, and continuous improvement of the ICT Service Desk. Drive the team through … the Service Desk Institute (SDI) accreditation process. Monitor KPIs, SLAs, and customer satisfaction, implementing improvements where needed. Collaborate with other ICT teams and stakeholders to support digital transformation across BCUHB. Champion best practices in service delivery and customer support. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome More ❯