Technical ServiceManager Location: Redhill Salary: Up to £52,000 About the Role We're looking for a proactive and technically strong Technical ServiceManager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical ServiceManager, you'll play a … vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical ServiceManager Responsibilities: Manage and drive support … closely with MoD engineering and project teams, ensuring effective communication and technical support. Coordinate with internal resolver groups and provide senior management briefings. Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance. Support documentation creation, trend tracking, and process improvement initiatives. Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers. More ❯
Technical ServiceManager Location: Redhill Salary: Up to £52,000 About the Role We're looking for a proactive and technically strong Technical ServiceManager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical ServiceManager, you'll play a … vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical ServiceManager Responsibilities: Manage and drive support … closely with MoD engineering and project teams, ensuring effective communication and technical support. Coordinate with internal resolver groups and provide senior management briefings. Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance. Support documentation creation, trend tracking, and process improvement initiatives. Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers. More ❯
Technical ServiceManager Location: Redhill Salary: Up to £52,000 About the Role We’re looking for a proactive and technically strong Technical ServiceManager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical ServiceManager, you’ll play a … vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical ServiceManager Responsibilities: Manage and drive support … closely with MoD engineering and project teams, ensuring effective communication and technical support. Coordinate with internal resolver groups and provide senior management briefings. Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance. Support documentation creation, trend tracking, and process improvement initiatives. Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers. More ❯
Technical ServiceManager Location: Redhill Salary: Up to £52,000 About the Role We’re looking for a proactive and technically strong Technical ServiceManager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical ServiceManager, you’ll play a … vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical ServiceManager Responsibilities: Manage and drive support … closely with MoD engineering and project teams, ensuring effective communication and technical support. Coordinate with internal resolver groups and provide senior management briefings. Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance. Support documentation creation, trend tracking, and process improvement initiatives. Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers. More ❯
The Customer ServiceManager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry. Client Details This organisation is a well-established, medium-sized player in the business … services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customer service team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. Handle escalated customer issues with professionalism and … efficiency. Collaborate with other departments to ensure seamless service delivery. Maintain up-to-date knowledge of industry trends and best practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customer service teams within the business services industry. Strong leadership and organisational skills. Excellent problem-solving abilities More ❯
Exciting Opportunity: UK Military Technical ServiceManager – Defence & Satcoms Are you ready to step into a pivotal role supporting critical UK Government communications? We’re working with a well-established, globally recognised satellite communications and IT services provider who are seeking a Support Case Manager to take ownership of all CSCS4 UK Government support cases. … support cases, ensuring SLA/KPIs are consistently met or exceeded. Coordinating with multi-disciplinary technical teams, the MOD, and senior stakeholders to ensure swift, effective resolutions. Managing engineer service visits – from logistics to technical readiness – maximising efficiency and effectiveness. Leading on documentation, process improvements, and capturing insights to drive long-term service excellence. Supporting the rollout of More ❯
We are supporting a global telecommunications organisation based near Reigate who are looking to add a Technical ServiceManager to their growing team. This is a full-time permanent position. Key responsibilities will include: Providing briefings to to senior management regarding status and plan of action for support casesLiaising with teams as cases are escalated Minor projects More ❯
Frimley, Camberley, Surrey, England, United Kingdom
Michael Page Technology
The IT Service Delivery Manager supports IT service delivery across the EMEA region by enhancing customer experience, managing business relationships, and coordinating incident resolution and project execution. The role involves active collaboration across global teams, focusing on operational excellence, service management, and aligning IT services with business needs. Client Details The company is a global … to support its global strategic goals. Description As part of the global IT Infrastructure & Operations team, you will: Act as the key contact for regional business leaders regarding IT service delivery and operations. Lead customer engagement and stakeholder communication across EMEA sites. Ensure high-quality incident resolution in collaboration with Service Delivery teams. Support infrastructure projects by partnering … with PMO, Change Management, and vendors. Represent regional interests in Change Advisory Boards Promote a culture of continuous improvement, service excellence, and operational efficiency. Collaborate with cross-functional IT teams and Business Relationship Managers to align services with business needs. Profile This organisation is looking for someone who brings a mix of technical knowledge, business acumen, and people skills More ❯
Technical ServiceManager Defence Satellite Communications A Technical ServiceManager role is available supporting Commercial Satellite Communication Services within a defence environment. This position involves ownership … of all support cases and close collaboration with Ministry of Defence system engineering and project teams to ensure timely resolution and process improvement. Reporting to a senior technical servicesmanager, the role requires coordinating multi-disciplinary teams to manage support visits efficiently, including logistics and commercial arrangements. The successful candidate will provide technical expertise, maintain high customer satisfaction … across satellite communications Coordinating support teams and external stakeholders to resolve complex technical issues Providing internal briefings to senior management on case status and plans Ensuring effective management of service visits, equipment, and invoicing Tracking support trends and owning improvement initiatives Supporting minor project management within obsolescence and support programmes Delivering training to 1st and 2nd line support staff More ❯
Technical ServiceManager Defence Satellite Communications A Technical ServiceManager role is available supporting Commercial Satellite Communication Services within a defence environment. This position involves ownership … of all support cases and close collaboration with Ministry of Defence system engineering and project teams to ensure timely resolution and process improvement. Reporting to a senior technical servicesmanager, the role requires coordinating multi-disciplinary teams to manage support visits efficiently, including logistics and commercial arrangements. The successful candidate will provide technical expertise, maintain high customer satisfaction … across satellite communications Coordinating support teams and external stakeholders to resolve complex technical issues Providing internal briefings to senior management on case status and plans Ensuring effective management of service visits, equipment, and invoicing Tracking support trends and owning improvement initiatives Supporting minor project management within obsolescence and support programmes Delivering training to 1st and 2nd line support staff More ❯