25 of 25 Service Manager Jobs in Surrey

IT Service Delivery Manager Location: Surrey | Hybrid An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing organisation undergoing significant digital transformation. This role is ideal for a proactive and strategic individual with a strong background in IT service management and a passion for driving operational excellence. … Key Responsibilities: Lead and manage IT service operations, ensuring consistent delivery of high-quality services across the organisation. Maintain compliance with SLAs and KPIs to meet business expectations. Coordinate effectively with internal teams and third-party vendors to ensure seamless service provision. Champion continuous service improvement initiatives aimed at enhancing quality, efficiency, and end-user satisfaction. Oversee … the configuration, maintenance, and optimisation of ITSM tools, particularly Jira and ServiceNow. Develop, document, and refine service delivery processes to ensure standardisation and scalability. Monitor service performance, produce actionable reports, and identify areas for operational improvement. Lead, support, and develop a growing team of service desk professionals (currently a team of five with planned expansion). Manage More ❯

ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Technical Account Managers, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey. Ensuring clarity, consistency, and excellence … in service delivery. KEY RESPONSIBILITIES: Client Support Experience Serve as the operational point of contact for clients for all support-related matters. Build strong client relationships, ensuring their support experience aligns with expectations. Manage and resolve support service escalations in a timely and structured manner. Lead monthly service reviews and contribute to quarterly business reviews (QBRs). … Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing More ❯

IT Service Delivery Manager Location: Camberley (Hybrid – 2–3 days onsite per week) Salary: £40,000 – £50,000 (depending on experience) Start Date: ASAP Nigel Frank are working with a growing organisation in the Camberley area to recruit an experienced IT Service Delivery Manager . This is a key role within the business, managing … a small IT service team, ensuring consistent service levels, and leading the ongoing transition from Jira to ServiceNow - so ServiceNow experience is essential . This is a fantastic opportunity for someone looking to take ownership in a hands-on role, with genuine potential to shape the direction of service delivery and influence wider IT operations. Key Responsibilities … Oversee day-to-day IT service operations and lead a team of 5 (with future growth planned) Ensure SLAs and KPIs are met and service performance is tracked and improved Own the migration from Jira to ServiceNow and manage both platforms during the transition Drive continuous service improvement initiatives Act as a point of escalation and manage More ❯

Join to apply for the Service Delivery Manager role at Fidelity International Join to apply for the Service Delivery Manager role at Fidelity International About The Opportunity Job Type: Permanent Application Deadline: 30 September 2025 Title Service Delivery Manager Department Enterprise Infrastructure Services Location TBC Reports To TBD Level 6 We … if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. About Your Team The Enterprise Service Management team is part of Enterprise Infrastructure and provides vital management of services delivered across the organization. The IT Service Delivery Manager is a strategic professional … and regulatory compliant services are delivered to our internal customers. Responsibilities include: Establish and maintain strong relationships with internal clients, serving as the primary point of contact for all service-related matters Oversee the delivery process, understanding existing and new requirements and ensuring services are delivered on time and to the required standard Communicate effectively with internal and external More ❯

ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Technical Account Managers, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey. Ensuring clarity, consistency, and excellence … in service delivery. KEY RESPONSIBILITIES: Client Support Experience Serve as the operational point of contact for clients for all support-related matters. Build strong client relationships, ensuring their support experience aligns with expectations. Manage and resolve support service escalations in a timely and structured manner. Lead monthly service reviews and contribute to quarterly business reviews (QBRs). … Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bytes Software Services by 2x Sign in to set job alerts for “Technical Services Manager” roles. London, England, United Kingdom 3 weeks ago Digital Operations Manager, IT Support Manager, IT Manager London Area, United Kingdom £80,000.00 More ❯

ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Technical Account Managers, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey, ensuring clarity, consistency, and excellence … in service delivery. KEY RESPONSIBILITIES: Client Support Experience Serve as the operational point of contact for clients for support-related matters. Build strong client relationships, ensuring their support experience aligns with expectations. Manage and resolve support service escalations in a timely and structured manner. Lead monthly service reviews and contribute to quarterly business reviews (QBRs). Onboard … new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings. Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing reports More ❯

Job Title: Service Delivery Manager About the role you're considering As a Service Delivery Manager, you’ll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You’ll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation. Implement and manage a service governance … plan, ensuring service level agreements (SLAs) are met and continuously improved. Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes. Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency. Represent delivery in client discussions, ensuring contractual obligations and service expectations are met. You can bring your whole More ❯

La Fosse Leatherhead, England, United Kingdom Service Delivery Manager La Fosse Leatherhead, England, United Kingdom Direct message the job poster from La Fosse Service Delivery Manager (Contract to Perm) 1 day per week in Leatherhead The opportunity Seeking an experienced IT Service Delivery Manager working for one of the UKs most … quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and … Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on customer experience. Ideally Jira ITSM experience. Gravitas and the ability to influence senior stakeholders Confidence operating in a fast-paced environment with competing priorities More ❯

Role Description As the IT Service Continuity Product Manager (ITSCPM) you will ensure Allianz can recover IT Systems to agreed SLA's by mitigating the risk of crisis/disaster events to an acceptable level through planning and testing of IT service recovery. You will own and manage the integrity of ITSC services ensuring; regular testing … exploit new technology capabilities to further enhance Allianz's ability to recover. The role will report into the Head of IT Product - Core IT services and own the IT Service Continuity Management (ITSCM) function within Allianz UK IT. Salary Circa. £82,000 per year Pay is dependent on relevant experience, skills for the role and location. Salary is only … Where relevant, act as sponsor or key project stakeholder for ITSC implementations. Management activities In conjunction with relevant stakeholders, set the short- and long-term priorities for the IT Service Continuity within the UK. Management and governance of Allianz Technology as the internal provider of IT continuity and recovery services. Ensure that all Allianz IT staff with responsibilities for More ❯

Service Delivery Manager Reigate (Hybrid) Job Specification Job title Job title Service Delivery Manager (SDM) - Business South Base location Reigate inTEC brand inTEC brand inTEC BUSINESS Job type Job type Hybrid Hours per week 37.5 Annual leave Annual leave 22 days, increasing with level of service Reports to Reports to Head of Service … Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business. Role Profile The Service Delivery Manager (SDM) is a significantly customer facing role that ensures customers have a local and dedicated point of contact regarding ongoing service delivery for inTEC … Business South. The SDM is responsible for all activity related to the efficient and effective provision of service to meet the requirements of customer contractual obligations, leading the client relationship for service. Alongside the Account Manager the SDM acts as the single point of contact for the key customer representatives throughout the lifecycle of the managed services More ❯

growing international presence, they deliver cutting-edge telecoms and IT solutions to a wide range of industries. As part of their continued expansion, they are now seeking a Technical Service Manager to lead and oversee their IT and Telecoms service delivery team in Redhill. Main Purpose of the Role: Manage and lead a team of technical … engineers to ensure high-quality service delivery across telecoms, IT managed services, and satellite communications solutions. Oversee the installation, support, and ongoing maintenance of IT infrastructure, connectivity services, and telecoms systems. Drive customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee … technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and engineering teams to align service delivery with client needs. Manage vendor and supplier relationships for hardware, software, and telecoms services. Monitor service performance against More ❯

Service Delivery Manager (Contract to Perm) 3-month contract - £400 per day. 1 day per week in Leatherhead The opportunity Seeking an experienced IT Service Delivery Manager working for one of the UKs most recognisable brands, ideally on a contract to perm basis. This role is customer facing and you’ll be responsible for … quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and … Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on customer experience. Ideally Jira ITSM experience. Gravitas and the ability to influence senior stakeholders Confidence operating in a fast-paced environment with competing priorities More ❯

SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to … build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform … Incident Manager role on P1 incidents. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate will also need the ability to work both on a customer site and as part More ❯

Technical Service Manager | Maritime & Defence Communications | Redhill | Competitive Salary + Benefits Our client, a leading global provider of Satellite Communications and IT Support services for the Government, Maritime, and Defence sectors is looking for a Technical Service Manager. With over 55 years of technical excellence and a global presence, they deliver advanced communications solutions to a … diverse range of maritime, offshore, and defence clients. As part of their continued growth, they are now looking to appoint a Technical Service Manager to lead and oversee their technical service delivery team. Responsibilities: Manage and lead a team of field service engineers to ensure the delivery of high-quality technical support and service. Oversee … the installation, maintenance, and repair of satellite communication systems, GMDSS, navigational equipment, VSAT, and integrated bridge systems. Develop and implement service processes, standards, and procedures to maintain high levels of customer satisfaction. Coordinate complex retrofit projects and system integrations across multiple sites and vessels. Liaise with clients, manufacturers, and internal departments to resolve technical issues and ensure timely project More ❯

Technical Service Manager Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership London/Hybrid This is an excellent opportunity for a technically proficient service professional to take on a pivotal role in supporting secure communications. Operating within a specialist technology organisation delivering advanced connectivity and satellite solutions, this … role offers the chance to work closely with MoD stakeholders and internal engineering teams to ensure outstanding technical support and service management. Reporting into the Senior Technical Services Manager, you will manage all UK government support cases, ensuring service performance and customer expectations are consistently met. The role involves coordinating internal teams, overseeing support case lifecycles … managing MoD escalations, and contributing to service planning and continuous improvement. This role suits someone technically confident and detail oriented. You'll be proactive, structured in your approach to managing complex support cases, and able to communicate effectively with both technical teams and government clients. A background in defence communications and a desire to deliver first-class support in More ❯

healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive. The role What will you be doing? Service Transition Manager Hybrid – Basingstoke or Dorking 2 days a week What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating … are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes. Key Responsibilities: Responsible for the service transition from projects into operation Works with project and architecture teams to understand service impact of proposed solutions Determines and defines support requirements associated with new and changed … services Captures and manages risks associated with the introduction of new services Defines Service Acceptance Criteria and manages their completion Defines entry and exit criteria for Early Life Support Oversees the Early Life Support phase of projects to ensure full operational readiness Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge More ❯

Technical Service Manager - Government Satellite Communication Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks Location: Redhill, Surrey – office-based with potential for hybrid work About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme. … This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance. This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments. Key … management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends More ❯

Join to apply for the Flight Technical Services Manager role at Ascend Airways 2 days ago Be among the first 25 applicants Join to apply for the Flight Technical Services Manager role at Ascend Airways Ascend Airways | Flight Technical Services Manager Bishops Stortford & Gatwick UK £45,000 - £50,000 With a newly acquired UK … by 14,000 highly skilled aviation professionals, the group is parent company to over 250+ subsidiaries We are searching for potential candidates for the position of Flight Technical Services Manager, this brand new role within the Flight Operations Department. The successful candidate the opportunity to work closely with our Technical Pilot to shape our company policies and procedures … and will play a key part in our airlines growth and success. Reporting to the Head of Flight Operations, the Flight Technical Services Manager role brings together an exciting variety of Flight Operations Engineering responsibilities, with full ownership of the Electronic Flight Bag as the EFB Administrator, all Aircraft Performance calculations and the MEL customisation process. Responsibilities The More ❯

Service Manager (MOD) Location Redhill, Surrey. Full time on site. £45 52k with benefits such as bonus, private health, enhanced pension + more. Full time on site until after completion of probation, then hybrid working. This role is working directly for a telecoms service provider, and they are in a continued stage of growth. They are … sure military sat comms issues get solved quickly and efficiently, while keeping everyone (customers, management, engineers) informed and happy. In essence, this role is part technical coordination, part customer service, and part project management - all focused on keeping critical military communications running smoothly. This is working on a highly confidential contract with the MOD. Your background: Due to the More ❯

Job Description We are working for one of the UK's premier Facilities Management (FM) providers. Following a major contract acquisition, they are now looking for a Technical Services Manager to lead engineering operations across a major campus in Surrey. The site is large and complex, hosting various critical environments, HV, LV, and complex HVAC systems. The Technical … Services Manager will lead the Operations & Maintenance Teams and be responsible for implementing the overall direction, coordination, and evaluation of site maintenance activities. The manager will carry out responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; and addressing complaints and resolving problems. Technical … Services Manager Responsibilities Support and lead account technical leadership to oversee all resources involved in the delivery of Technical Services, including recruitment, ethics, performance assessment, personal development, and wellbeing, to position ISS as an employer of choice. Actively manage the professional development of all technical personnel under their responsibility. Prepare and implement a succession plan for key engineering More ❯

Mechanical & Electrical (M&E) Services Manager - Main Contractor Weybridge, Surrey (site-based) Who Is Walter Lilly? Walter Lilly is a premier provider of construction and maintenance services for luxurious residential homes, iconic landmark and heritage buildings, and state-of-the-art science and higher education facilities across London and the Home Counties. Boasting an impressive track record of … and highly skilled tradespeople on a portfolio ranging from the UK's most recognisable listed attractions to cutting-edge contemporary structures. We are now seeking an M&E Services Manager to join us on a permanent, full-time basis. The Culture At Walter Lilly, we work with each other and our clients in the spirit of collaboration. We … to create a culture where employees can bring themselves to work in line with our core values of integrity, honesty, and fairness. The Role As an M&E Services Manager, you will manage building services designs and information for a portfolio of specific projects. You will be responsible for producing detailed commissioning programmes and managing the entire commissioning More ❯

of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006. (Full-Time, Permanent) Applications are invited for the post of Library Digital Services Manager in the Library and Cultural Services Directorate. Do you thrive in a dynamic environment and have a passion for delivering exceptional digital library services that support the University … s strategic goals? Royal Holloway seeks a highly motivated and experienced Library Digital Services Manager to lead the development and delivery of innovative digital services to our vibrant academic community. In this key role, you will play a crucial part in shaping the future of library services, working with library technologies and collaborating with colleagues across the University. More ❯

Our site working hours are 08:00AM - 17:30PM M&E Services Manager (Mechanically Biased) Windlesham, Surrey (this is a site-based role) with the flexibility to attend projects in London and the Home Counties Who Is Walter Lilly? Walter Lilly is a premier provider of construction and maintenance services for luxurious residential homes, iconic landmark and heritage … designers, and highly skilled tradespeople on a portfolio ranging from the UK's most recognisable listed attractions to cutting-edge contemporary structures. We now seek an M&E Services Manager (Mechanically Biased) to join us on a permanent, full-time basis. The Culture At Walter Lilly, we work with each other and our clients in the spirit of … to create a culture where employees can bring themselves to work in line with our core values of integrity, honesty, and fairness. The Role As an M&E Services Manager (Mechanically Biased), you will manage building services designs, information and sub-contractors for a portfolio of specific projects, from enquiry stage through to handover and aftercare. You will More ❯

Service Manager (MOD) Location Redhill, Surrey. Full time on site. £45 52k with benefits such as bonus, private health, enhanced pension + more. Full time on site until after completion of probation, then hybrid working. This role is working directly for a telecoms service provider, and they are in a continued stage of growth click apply More ❯

Social network you want to login/join with: Democratic Services manager ref , Addlestone col-narrow-left Client: Location: Addlestone, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: f4c1382ab720 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: The Democracy Team Leader is responsible for managing and leading More ❯