Network Design Engineer - Cisco
- Hiring Organisation
- Telent Technology Services Limited
- Location
- Birmingham, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during … life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product ...