1 of 1 Service Operations Analyst Jobs in the North West

Join us as our Service Operations Analyst at Peregrine Resourcing. The role As a Service Operations Analyst, aligned to one or more services you'll be a key player in the operational day to day activity of that service. You will regularly review the current service levels of your aligned service(s … detecting trends and risks. Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical … operations centre (TOC) you will focus on improving ticket triage, documentation and runbooks for your relevant service(s) as well as helping keep the service catalogue and CMDB up to date. Responsibilities: Manage day to day operational activity to your aligned service(s). Acting as a subject matter expert for your service(s), ensuring More ❯