1 of 1 Service Operations Manager Jobs in Renfrewshire

Client: Brillband Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: ? Job Title: Customer Operations Manager ? Location: Glasgow ? Salary: £49,000 per annum About Us We’re Brillband – a challenger broadband provider shaking up the UK market with one powerful package: 900Mbps, no … class customer experience operation – no legacy systems, no clunky processes, just a blank canvas and big ambitions. The Role We’re looking for a data-driven, people-powered Customer Service Operations Manager to build and lead our Customer Experience team across the full lifecycle – from sales and onboarding to in-life support, retention, and debt recovery. You … driving high NPS and CSAT ? Sales Management – Own the operational side of new customer acquisition, from order processing to go-live handoff ? Order Management – Ensure clean, fast, and accurate service activation through tight process control and partner coordination ? In-Life Customer Management – Lead the team in resolving issues quickly and helpfully, proactively identifying and solving pain points ? Debt Management More ❯