2 of 2 Service Transition Manager Jobs in Berkshire

Service Design & Transition Manager – Operational Services Contract Reading/Home Join MBNL—where mobile infrastructure powers digital Britain. As the Service Design & Transition Manager, you’ll play a pivotal role in redefining our Shared Operations service, ensuring it's fully aligned with evolving shareholder needs. Responsibilities of the Service Design & Transition Manager include: Lead delivery of revised service designs for MBNL’s strategic operational model Align cross-functional teams and stakeholders to drive transformation outcomes Define and implement changes to operational processes and IT/OSS capabilities Represent Operations across leadership, ensuring clarity on service levels, KPIs and ownership Shape the transition plan and communicate progress … at senior levels The successful Service Design & Transition Manager will have: Strong telecoms or infrastructure service operations experience Proven understanding of ITIL v4 and service management best practices Comfortable driving stakeholder consensus across complex ecosystems Skilled in translating customer experience goals into operational design Ability to problem-solve around service interlocks, process gaps and More ❯

We're looking for a Service Design & Transition Manager to join one of our high profile clients for a 3 month contract. Hybrid working of 2 days a week in the office. About the Role As Service Design & Transition Manager, you will lead a revised service design of an operational service, working … closely with stakeholders across multiple organisations. You’ll ensure services are efficient, scalable, and aligned with shareholder expectations. Key Responsibilities Deliver a revised service design backed by shareholder requirements and performance outcomes. Engage with stakeholders across partner organisations to ensure alignment and clarity. Define and deliver process changes, new RACI models, and supporting OSS/IT requirements. Manage the … smooth transition from the legacy model to an improved operational framework. Communicate strategic plans and progress to senior leadership. Champion cultural and operational change across delivery teams. What You'll Bring Strong background in Operational Service Management within telecoms or infrastructure. In-depth knowledge of ITIL v4 (certification preferred). Strategic mindset with a practical approach to driving More ❯