Service Manager
Birmingham, England, United Kingdom
Candela Medical
issues. Gather product reliability data from the field and escalate these to Candela’s Quality team. Fully utilize departmental customer service software: SalesForce and ServiceMax to manage cases, work orders and service plans. Including reporting of KPIS and quarterly metrics. Work with the Service Director to develop processes improvement initiatives … . Proficiency with gathering technical and customer data. 5+ years of experience in Customer/Technical Support. Strong proficiency in Excel required. Proficiency in ServiceMax/Salesforce. B.S. degree or equivalent 5+ years’ experience level. English language level native/C1 minimum. This job description is not all inclusive and more »
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