3 of 3 ServiceNow Business Analyst Jobs in the City of London

Job Title: ServiceNow Business Analyst Location: Remote First (UK-Wide) – Some Travel Required Contract Type: 12-Month Contract (Outside IR35) Start Date: ASAP Overview: I am seeking an experienced ServiceNow Business Analyst (BA) to join a transformation team on a high-impact, 12-month contract. As … will be pivotal in helping us redefine and enhance how we deliver services across Voice, Data, IT, and Enterprise Orders. Key Responsibilities: Act as the primary liaison between business stakeholders and technical teams to gather, analyse, and translate business requirements into effective ServiceNow solutions. Drive discovery sessions with cross-functional teams to identify … existing processes, pain points, and improvement opportunities across service domains. Develop clear and concise documentation including business requirements, user stories, process flows, and acceptance criteria. Collaborate with ServiceNow architects, developers, and platform owners to ensure solutions align with strategic goals and platform best practices. Support the migration from legacy systems and fragmented solutions to a More ❯

Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an IT Business Analyst (BA) to play a key role within their shared service IT function, responsible for leveraging the … company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. … to identify systemic issues, gaps in service delivery, and opportunities for improvements, including cost savings. Ensure data quality and consistency in ServiceNow reporting modules. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights to senior management with clarity and confidence. More ❯

We are currently partnering with a leading energy company that is looking to bring on an experienced Business Analyst to support a major ServiceNow project on a day rate contract basis. Role Details: Position : Business Analyst Sector : Energy Project Focus : ServiceNow implementation Location : London (hybrid working … days per week on-site) Engagement : Day rate contract IR35 Status : Inside IR35 Start Date : ASAP Requirements: Extensive experience as a Business Analyst in enterprise environments Strong track record of working on ServiceNow projects Excellent stakeholder management and requirements gathering skills Previous experience in the energy or utilities sector is a strong advantage More ❯