Job summary As a ServiceNow Product Manager for the UK Health Security Agency (UKHSA) Technology team, you will play a pivotal role in leading the digital transformation of the agency, ensuring it becomes a more data-driven, customer-focused, and digitally advanced organisation. Main duties of the job … As a ServiceNow Product Manager for the UK Health Security Agency (UKHSA) Technology team, you will play a pivotal role in leading the digital transformation of the agency, ensuring it becomes a more data-driven, customer-focused, and digitally advanced organisation. In this role, your primary focus will … be on utilising ServiceNow effectively to enhance UKHSA's digital capabilities. You will lead the design, development, and maintenance of ServiceNow APIs, UIs, and backend infrastructure to achieve UKHSA's objectives of transforming health expectations across England. Your responsibilities include identifying process optimisation opportunities for products and services more »
Konversational - The ServiceNow Customer Workflow Experts
the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating … teams. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have … continuous improvements of our methodology and service offerings based on client experiences. You are the person we are looking for if you have: Formal ServiceNow certifications Experience in managing client engagements through pre-sales, sales, delivery and expansion An ability to manage the financial, resourcing, planning, risk and quality more »
Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic Service … SLAs & OLAs into measurable formulas for accurate reporting. Oversee governance, reporting, and improvement initiatives across the ecosystem. Requirements: ITIL accreditation (minimum Practitioner level). ServiceNow experience Proficient in Defining SLAs and Reporting Proficiency in the understanding of configuring Service Level Management in Service Now. Lead the initiation and establishment more »
