Service Desk Analyst - L2
- Hiring Organisation
- Intuition IT Solutions Ltd
- Location
- Aberdeen, Aberdeenshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 40,000 Annual
incident management system, capturing relevant details, resolutions, and actions taken to enhance knowledge sharing and historical tracking. Strong working knowledge of ITSM tools like ServiceNow for effective ticket management. Proficiency in BeyondTrust (Remote Support) for troubleshooting and assisting end users efficiently. Soft Skills Should possess excellent customer handling skills Ability ...