19 of 19 ServiceNow Jobs in Scotland

teams (Infrastructure, Service Desk, etc.) to ensure end-to-end service delivery. Monitor application performance and user feedback to identify improvements. Maintain accurate records in the ITSM tool (e.g., ServiceNow). Here are the key skills and experience relevant to this role: Previous experience in a similar Application Support role (ideally within an MSP or multi-customer environment). Experience More ❯

pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also participate in an More ❯

working in Azure Infrastructure Architect Good understanding of and experience in working on Microsoft Azure (IAAS) Deep understanding of IT Infrastructure and Networking Experience in working with products like ServiceNow, ELK, Azure Monitor etc. Design, Architect and Implement IaaS solutions on Azure using ARM templates and PowerShell scripts. Collaborate with internal and customers functional and technical teams to ensure Azure More ❯

ServiceNow Product Manager required to lead and optimise the enterprise ServiceNow platform within a complex global environment in Glasgow. This is an opportunity to shape product strategy, drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant … technology plays a central role in enabling business performance, resilience, and growth. The IT environment is rapidly modernising, and the organisation is committed to leveraging enterprise platforms such as ServiceNow to deliver efficiency, visibility, and automation at scale. The Role As ServiceNow Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform … capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing Defining and delivering the ServiceNow product roadmap in line with organisational strategy More ❯

ServiceNow Product Manager required to lead and optimise the enterprise ServiceNow platform within a complex global environment in Glasgow. This is an opportunity to shape product strategy, drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant … technology plays a central role in enabling business performance, resilience, and growth. The IT environment is rapidly modernising, and the organisation is committed to leveraging enterprise platforms such as ServiceNow to deliver efficiency, visibility, and automation at scale. The Role As ServiceNow Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform … capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy More ❯

Analytics, or Microsoft Fabric Scripting experience in Python for automation or transformation Familiarity with monitoring tools such as Azure Monitor or Log Analytics Experience with ITSM tools (e.g. HaloPSA, ServiceNow) Benefits Include: 25 days holiday + UK public holidays 6% employer pension contributions (2% employee) Critical illness cover, life assurance, and death in service Private health, dental, or additional pension More ❯

and operational resilience. Partner with customer support teams to ensure seamless client issue resolution and ticket handoffs. Tools & Reporting Oversee effective use of monitoring tools, ticketing systems (e.g. Jira, ServiceNow, Zendesk), and dashboards. Generate and present weekly/monthly KPIs covering incident response, MTTR, system health, and team performance. Identify and implement improvements through automation, process optimisation, or technology upgrades. More ❯

You'll also have: Experience leading and developing multi-skilled teams Strong stakeholder and partner management capabilities A track record of improving operational processes and governance Proficiency with Salesforce, ServiceNow, and MS Office Excellent communication, analytical, and problem-solving skills A resilient and proactive approach to leadership and delivery Diversity, Inclusion & Belonging We're a Times Top 50 Employer for More ❯

to effective resolution We'd love to hear from you if you have: Ability to work in an agile environment Proven ability to manage multiple concurrent projects Experience using ServiceNow, Microsoft Project and Excel Proven IT project management experience in taking major technology deliveries from idea to implementation Managed third party software and application supplier deliveries Experience using Jira and More ❯

experience working with data analytics/visualisation software. Strong experience with Python is essential and also experience of working in Unix environments. You will ideally have knowledge of the ServiceNow platform and experience with Agile/DevOps. Experience of the finance sector would be a bonus. Knowledge of data governance concepts is also preferred. Please apply ASAP if this is More ❯

enable us to create brilliant IT systems and services. Job description As a Senior Technical Architect, you will be the expert for the technical design of solutions for the ServiceNow platform, its interfaces, and integrations. Ensuring technical solutions adhere to relevant standards and best practice, are resilient as possible and that the security of any integrations and interfaces meet security … with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and use the ServiceNow Platform capability to drive operational efficiencies, reduce costs and improve customer and colleague experience. This is an exciting time to join us, as we move on to deliver future phases … experience we would like you to have, but dont worry if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data More ❯

professional response Collaborating across departments, you will coordinate the shipment of equipment using Microsoft Excel, tracking shipments, addresses, and costs to ensure everything aligns smoothly for our customers Using ServiceNow, you will manage timesheets and track task completion times, providing valuable insights to our management team In addition, you will use Outlook to organise appointments and meetings for our stakeholders More ❯

You will be responsible for managing hardware logistics, performing diagnostics, and utilising Responsibilities: You will be the first responder to efficiently action and update all service tickets within the ServiceNow platform, ensuring timely resolution and accurate documentation to meet SLA requirements. Full ownership of the provisioning process for laptops, desktops, and tablets – from initial request to deployment. Coordinate with internal More ❯

following skills and experiences – Advanced certifications (CRISC, CISM, CISSP) are highly desirable. Proven experience in a cyber security risk management role, strong understanding of risk assessment methodologies. Experience with ServiceNow GRC is a plus. In-depth knowledge of cyber security principles, frameworks and best practices. Experience with risk assessment tools and methodologies. Familiarity with relevant regulations and compliance standards (ISO More ❯

At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and More ❯

structure and support, including senior analysts on shift with you. The Role You'll be providing end to end support across hardware, software, and user admin, with tools like ServiceNow, Office 365, Active Directory and Windows. The role is based on a weekly rotating evening shift pattern between 12pm and midnight, Monday to Friday. Hybrid working is standard (two days … the team can teach you the hardware side, but you do need to be calm, clear, and confident when talking users through fixes. If you've used tools like ServiceNow or supported remote access, that's a bonus. What's in it for You? 25 days holiday + public holidays Matched pension up to 8% 5% shift allowance on top More ❯

JOB TITLE: Technical Application Service Specialist SALARY: £43,803 - £50,000 LOCATION: Edinburgh HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in our Edinburgh office About this opportunity Exciting opportunity for a Technical Application Service Specialist to join More ❯

of experience as a data analysis Strong experience on SQL and relational databases Ability to read technical material (eg scripts, configuration files) Minimum of 2 years of experience with ServiceNow with understanding of the CMDB/AMDB data model Experience with data architecture and data lineage analysis in particular Knowledge of data center and IT inventory equipment We are committed More ❯

governance. Collaborate with Legal, Risk, and Compliance to ensure supplier arrangements meet regulatory and operational standards. Operational Excellence and Tooling: Support the implementation of procurement and SRM tooling (e.g. ServiceNow modules) to automate workflows and improve data visibility. Address pain points in current systems including tax and finance and drive continuous improvement in supplier onboarding and performance tracking. Stakeholder Engagement … supplier management within a regulated or complex enterprise. Deep understanding of contract law, commercial negotiation, and vendor performance frameworks. Experience implementing SRM and TPRM frameworks, ideally with exposure to ServiceNow or similar platforms. Strong stakeholder management and communication skills, with the ability to influence at senior levels. Achievement of targeted cost savings (e.g. £5m cross-vector savings by year-end More ❯