13 of 13 ServiceNow Jobs in Berkshire

hybrid network models Experience managing complex cutovers, migrations, and multi vendor network deployments. Familiarity with CI/CD tools (Azure DevOps, Jenkins, GitLab) and ServiceNow/JIRA for change governance. Soft Skills Excellent communication and leadership abilities. Strong stakeholder management, including engineers, architects, operations, and security teams. High attention ...

performance management Experience setting and managing SLAs/KPIs as well as in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy ...

B2C. Tools & DevOps Proficiency with: o Azure DevOps, CI/CD, Git o ARM templates, Bicep, Terraform o PowerShell scripting o Jira, Confluence, ServiceNow o Azure Log Analytics, Workbooks, App Insights Additional Skills Familiarity with data formats such as GRIB, NETCDF, Parquet, JSON is a plus. Strong communication, analytical thinking ...

knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring ...

understanding of IT infrastructure and Applications Excellent communication skills (Written and verbal) Ability to work under pressure in a highly demanding environment. Expertise in ServiceNow and MIM workbench Desirable skills/knowledge/experience: ITIL V3 foundation certified Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service ...

strong understanding of Change Management principles. Organised and delivery-focused, you bring effective planning, time-management and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. You simplify complex issues, analyse and present data clearly, and work independently or collaboratively. Knowledge of mobile and fixed-line telecoms ...

pressure operational environments Strong understanding of IT infrastructure and applications Excellent written and verbal communication skills Strong analytical and problem-solving abilities Experience using ServiceNow and MIM Workbench Typing speed of 45 WPM or higher Comfortable supporting Change Analyst responsibilities when required Desirable ITIL V3 Foundation certification Knowledge of Problem ...

Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ITSM experience and can work both independently and within a team. I build effective stakeholder relationships through strong communication and can simplify complex information into clear ...

recovery validation. Familiarity with IT/OT environments and systems (e.g., SCADA, SAP ECC, core ERP/CRM). Comfort with CMDB/ServiceNow, dependency mapping, and recovery sequencing concepts. Mandatory Skills: OT/IOT Security Operations (SecOps) . Role purpose: To act as the senior bridge between the Product ...

Description: Mandatory Skills: ServiceNow - SaaS Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader. Key Responsibilities Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating … solution assessments, process analysis, and roadmap planning. Provide post-implementation support and proactively optimize event management processes. Essential Skills & Experience Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture. Proficient in designing event rules, alert correlation, deduplication, and suppression. Skilled in integration via SNMP traps, REST ...

hardware (routers, switches, firewalls) and cabling standards. Ability to work independently and follow detailed technical instructions from remote teams. Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus. Excellent communication and coordination skills . Preferred Certifications: CCNA or equivalent networking certification. Data Center or hardware vendor certifications ...

fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...

fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...

ServiceNow Solution Architect - Fully Remote - 3 months rolling - £600-£700 per day outside ir35 My client is a global leading consultancy. They are on the hunt for a ServiceNow Solution Architect to join a central government client of theirs. They require someone with previous experience working within central government. … Responsibilities: Design end-to-end ServiceNow solutions aligned to business needs Provide architectural guidance across ServiceNow modules and integrations Lead technical workshops and advise stakeholders on best practices Ensure solutions meet performance, security, and scalability standards Requirements: Proven experience working within central government Strong knowledge of ServiceNow platform architecture ...

Location: Reading or Scotland (1 day per week onsite) Contract Length: 6 months Day Rate: £600-£625 per day (Inside IR35) Industry: Energy & Utilities Type: Contract Overview We are seeking an experienced Delivery Lead to ...