4 of 4 ServiceNow Jobs in Slough

connectivity issues. Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology. Managing incidents and service requests through an ITSM platform such as ServiceNow . Working with third-party IT suppliers and managed service providers. Supporting IT projects, device deployments, asset management and service improvements. Maintaining accurate IT documentation ...

across multiple technical and service-management teams Strong stakeholder engagement and risk-management skills ITIL-aligned service-management experience Experience with tools such as ServiceNow, Splunk, Dynatrace, SolarWinds, Datadog, AppDynamics, Grafana, Power BI or Azure Monitor would be advantageous. Previous experience within government, defence, justice or another large, highly regulated ...

complex integration concepts to cross-functional audiences. Comfortable with ambiguity; agile and outcomes-focused mindset; experience working with upstream/downstream products (e.g., MDG, ServiceNow) and third-party providers. Familiarity with project tools and ALM (e.g., JIRA, Azure DevOps, Smartsheet, SolMan) and with test automation for interfaces. Understanding of both ...

service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow. Service Transition: Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk/NOC). Supplier Governance: Define multi-supplier operating models, performance interfaces … Design principles and formal approval gates. Key Requirements Essential: Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions. Desirable: Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government ...