2 of 2 ServiceNow Jobs in Slough

fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...

ServiceNow Solution Architect - Fully Remote - 3 months rolling - £600-£700 per day outside ir35 My client is a global leading consultancy. They are on the hunt for a ServiceNow Solution Architect to join a central government client of theirs. They require someone with previous experience working within central government. … Responsibilities: Design end-to-end ServiceNow solutions aligned to business needs Provide architectural guidance across ServiceNow modules and integrations Lead technical workshops and advise stakeholders on best practices Ensure solutions meet performance, security, and scalability standards Requirements: Proven experience working within central government Strong knowledge of ServiceNow platform architecture ...