3 of 3 ServiceNow Jobs in Bradford

Analyst to join our IT Service Desk. You will escalate issues, provide expert technical support for Windows, M365 and identity management, and help improve ServiceNow workflows. You will support colleagues across office, remote and home environments, manage incidents within SLA targets, and contribute to problem management and knowledge base improvements. ...

complex incidents, minimising user disruption Contribute to problem identification, investigation, and root cause analysis Maintain and improve knowledge articles and documentation Identify and support ServiceNow process improvements, including workflows and automation What you’ll bring Extensive experience providing 2nd line support within an IT Service Desk environment and across other … Entra ID, endpoint/device management and core business applications Strong adherence to ITIL processes and IT Service Management practices, including platforms such as ServiceNow Ability to manage competing priorities and work within SLA targets while collaborating in a fast-paced support environment Advanced troubleshooting capability with a strong track ...

endpoints and business applications. Supporting and troubleshooting Cisco and Aruba networking, including connectivity across office and manufacturing environments. Managing incidents, requests and priorities through ServiceNow, coordinating specialist support when required. Working with engineering, production and external partners to support OT, industrial networks and connected manufacturing equipment. Maintaining patching, backups, access … ready for broader responsibility. We are particularly interested in people with: Strong, practical experience of VMware, Windows Server, Cisco and Aruba networking. Experience using ServiceNow to manage support and service delivery. Experience supporting OT or manufacturing technology, with an understanding of how IT reliability affects production. CCNA certification or equivalent ...