1 of 1 ServiceNow Jobs in the Channel Islands

global organisation. Key Responsibilities Provide local and remote support of incoming requests to the Global Service Desk via telephone, web portal, email, and chat. Ensure tickets are logged in ServiceNow, customers kept updated and issues resolved within agreed service levels Prioritize incidents and service requests according to defined processes such as VIP users and tickets marked urgent, to meet defined …/Experience 2+ years' experience in an IT Support position. Experience of supporting users in both an office and remote environment Experience of using an ITSM tool such as ServiceNow Experience of Microsoft technologies If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. Fruition are More ❯