2 of 2 ServiceNow Jobs in Derby

and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with strong attention to detail. Benefits Hybrid working (after More ❯

management, ideally within professional services Strong understanding of ITIL processes, particularly Change and Release Management Excellent stakeholder engagement and communication skills Familiarity with ITSM and project management tools (e.g. ServiceNow, Jira, MS Project) Knowledge of information security, compliance and risk management ITIL Foundation certification (v3 or v4) essential; Practitioner level desirable Project management certification (PRINCE2, PMP, AgilePM or equivalent) This More ❯