IT Support Analyst
Bridgend, Mid Glamorgan, Wales, United Kingdom
Citrus Recruit Ltd
for: Handling incidents from low to medium in complexity, providing desktop and technical support, and managing IT asset movements. Document and track issues using ServiceNow, respond to escalations, and manage network and device troubleshooting. Deliver timely, professional service while contributing to helpdesk SOPs and training materials. Troubleshoot hardware, software, networking … and server systems. Relevant certifications such as Network A+, Cisco CCNA, ITIL Foundation, and familiarity with virtualization technology (VMware, Microsoft certifications). Proficiency with ServiceNow, problem-solving, and customer service skills. Ability to work independently with leadership and delegation capabilities. Technical Expertise with Microsoft Office suites (Word, Excel, PowerPoint, Teams more »
Employment Type: Permanent
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