9 of 9 ServiceNow Jobs in Glasgow

pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also participate in an More ❯

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and More ❯

specialists to provide first class service utilising ITIL & ISO standards, whilst providing support for all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing & maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of the … tasks and deadlines. Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning. It's a bonus if you have but not essential Knowledge of ServiceNow & Flexera toolsets for SACM is preferable. Knowledge of Financial Services is preferable. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time)?plus More ❯

staff - technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and cross-team collaboration. Be a … managing shift-based teams. Hands-on ITIL implementation experience (not just certification). Strong reporting, stakeholder management, and project delivery skills. ITIL v4 Foundation required; PMP/Prince2 and ServiceNow experience are bonuses. Why this role? This is more than a management role, it's a chance to shape the future of global IT operations. You'll join a forward More ❯

and Experience: Basic knowledge of Windows operating systems and familiarity with MS Office and Office 365 Understanding of basic networking (IP addressing, DNS, DHCP) Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira) Basic troubleshooting of hardware (PCs, printers, monitors, etc.) Familiarity with Active Directory (e.g., password resets, account unlocks) Remote support tools knowledge (e.g., TeamViewer, AnyDesk, RDP) Role and Responsibilities More ❯

Job Description: * Proven experience in software delivery within a regulated environment, with a foundation in both on-premise and cloud technologies. * Strong communication skills, capable of conveying technical messages to non-technical audiences. • Growth mindset and passion for embracing new More ❯

infrastructure Assess and improve current service integration and governance processes Requirements Proven experience implementing observability operating models in large enterprises Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow) Knowledge of AIOps, automation, and enterprise service design Excellent documentation, stakeholder engagement, and governance skills More ❯

key role in designing and implementing a fully productionised Observability Service, working across a suite of industry-leading tools including Elastic Cloud, BMC Helix, NetScout, BMC Patrol, Entuity , and ServiceNow . Key Responsibilities: Design a scalable Observability Service Architecture aligned to digital transformation goals, leveraging a globally selected toolset. Lead integration strategy for Automation and AIOps , working closely with technical More ❯

of failed customer replaceable parts such as cache battery, HDD, Power Supply. Highly motivated individual, with a positive & pro-active attitude to work. Desirable Experience, Qualifications & Knowledge ITIL v4 ServiceNow Any relevant data centre qualification i.e. CDCTP, CDCDP, etc. Manual handling certificate/experience ISO27001 knowledge, specifically around physical security Together, as owners, let's turn meaningful insights into action. More ❯