3 of 3 ServiceNow Jobs in Gwent

delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with the ability to translate technical concepts for diverse audiences A naturally analytical approach More ❯

corrective actions Clear communicator, adept at engaging both technical and non-technical audiences Proactive in process improvement, streamlining incident and problem management workflows Service Management: Proficient with tools like ServiceNow to track and resolve incidents and problems. Vendor Coordination: Experienced in managing outsourced IT partners to ensure high-quality service under pressure. Root Cause Analysis: Skilled in identifying and addressing More ❯

record of success in asset lifecycle management, cost optimisation, and compliance Solid leadership skills, with experience mentoring teams and working cross-functionally Familiarity with asset management tools such as ServiceNow or CMDB systems Knowledge of regulatory standards such as ISO 55001 or GDPR Confidence managing vendor relationships and contractual obligations A detail-oriented and analytical mindset, able to deliver actionable More ❯