IT Change and Problem Analyst
- Hiring Organisation
- Caledonian MacBrayne
- Location
- Gourock, Inverclyde, UK
Management (ITSM) environment. Knowledge of Change Management , Problem Management and/or Operational Readiness/Release Management processes. Experience using ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice . Strong analytical skills with experience investigating trends and supporting root cause analysis . Excellent stakeholder management, communication, and organisational ...