Technology Quality & Knowledge Lead
Jarrow, England, United Kingdom
Frey Consulting Group
IT staff. Feedback Integration: Gather feedback from users to improve the quality and relevance of knowledge resources. Required skills & experience: Technical Skills: Ticketing Systems Expertise: Proficiency in tools like ServiceNow, Jira, or Zendesk. Knowledge Management Tools: Familiarity with platforms for creating and maintaining knowledge bases. ITIL Framework: Understanding of ITIL processes, including incident, problem, and change management. Experience with PowerBI More ❯
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