drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 or v4 Foundation (essential). Strong communication and influencing skills, with proven ability to More ❯
and problem-solving skills. *Possess strong written and verbal communication skills. *Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes. *Proficiency in ITSM tools, ServiceNow a plus. Senior IT Problem & Major Incident Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first More ❯
firewalls . Extensive knowledge of routing and switching , covering office and data centre environments. Hands-on experience in data centre operations . CCNP certification or equivalent knowledge. Proficiency with ServiceNow and SolarWinds for incident and performance management. Previous participation in on-call support rotations. It Would Be Great If You Had Exposure to cloud environments such as Microsoft Azure or More ❯
experience of SQL and relational databases. You will have extensive data modelling experience and experience working with data analytics/visualisation software. You will ideally have knowledge of the ServiceNow platform and experience with Agile/DevOps. Experience of the finance sector would be a bonus. Knowledge of data governance concepts is also preferred. Please apply ASAP if this is More ❯
East Kilbride, Glasgow, Lanarkshire, Scotland, United Kingdom
QA
system (Stock and Order Management) Acting as the first point of contact for internal system queries, troubleshooting issues, and providing guidance to team members Train to become proficient within ServiceNow CRM system - handling invoicing, producing reports, and data entry to maintain accurate and up-to-date records Working collaboratively with internal departments including sales, logistics, and customer service to ensure More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Robert Walters
to support a major data initiative focused on IT Asset and Configuration Management. This role involves aligning business data requirements across global teams with enterprise architecture-particularly around the ServiceNow CMDB/AMDB platform. Data Business Analyst - IT Asset & Configuration Data Global Investment Bank | Contract | £400-£500/day Location: Glasgow (Hybrid - 3 days onsite/week) Contract Length: [Insert … data lineage, dependencies, and discrepancies across systems. Work closely with data architects to assess and validate technical solutions. Act as a key liaison for data consumers and producers across ServiceNow CMDB/AMDB. Support governance activities, documentation, and change control tracking. Coordinate with global teams to drive delivery of project milestones. Required Skills & Experience 5+ years as a Data or … Business Analyst in enterprise environments. Strong knowledge of ITSM, ITIL , and IT Asset Management . 2+ years' experience with ServiceNow , including CMDB/AMDB understanding. Proficiency in SQL and working with relational databases. Experience conducting data lineage and architecture analysis . Understanding of infrastructure and IT inventory systems. Soft Skills Excellent stakeholder engagement and communication skills. Strong attention to detail More ❯