Senior Director of Operational Enablement and Intelligence
York, Yorkshire, United Kingdom
Global Payments
decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and … and integrity. Qualifications & Experience Required Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry Track record of delivering enterprise platform transformations (ServiceNow, Power BI, Tableau) Experience managing global teams and complex stakeholder groups in a matrixed environment Deep understanding of AI/automation use cases in regulatory complex financial operational environments Strong More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: