2 of 2 ServiceNow Jobs in Sheffield

end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams More ❯

a focus on providing high-quality service. Desirable Exposure to ITIL processes (incident, problem, change management). Experience working with ticketing systems such as ServiceNow, Zendesk, or similar. Familiarity with ERP and finance systems. Understanding of APIs or integrations between systems. Business Competencies: Strong troubleshooting and problem-solving skills. Excellent More ❯